October 2024 - E-meeting-support-contacts

Fwd: [Mediagroup] Official RFO Zoom on-premise issue 20241022

by Monika Allöv Andersson

All, enclosed is the Zoom Root Cause Analysis (RCA) of the issue encounter between 17 and 21 UTC on 20241022. The effect of the issue was that users on a subset of sub-accounts could not start/join meetings and instead received 3010 errors. The issue was triggered when NORDUnet was doing planned maintenance on a Zoom Zone, removing that Zone from all sub-accounts. Zoom had recently deployed a new security feature that had a flaw which then returned a completely empty Zone list to these sub-accounts, that then had no active Zoom Zone to connect to. The workaround was to disable the security feature which restored operations. A fix has been deployed that permanently has resolved the problem. Full Zoom RCA enclosed. NORDUnet regrets the problems encountered due to this. Brgds, Jørgen Qvist Please read NORDUnets Data Protection Policy - https://nordu.net/privacy-policy/ & Legal Notice - https://nordu.net/legal-notice/ _______________________________________________ Mediagroup mailing list -- mediagroup(a)lists.nordu.net To unsubscribe send an email to mediagroup-leave(a)lists.nordu.net

1 month, 3 weeks

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Zoom on-premise recording issue update 20241025

by Monika Allöv Andersson

Hej alla! Se mejl från NORDUnet nedan. Om det efter helgen dyker upp problem så låt oss veta det via media(a)sunet.se All, Finally good news. A new version of the Recording Connector has been made available and will be deployed during the weekend. The new version includes the fix for the recording problem that we have been struggling with. We are however reluctant to say that the problem has been fully fixed by Monday. During the next weeks we will monitor closely to verify that no recordings are being lost and that the recording flow is stable. If you encounter any issues please let us know immediately. Thx, Brgds, Jørgen Qvist mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

1 month, 3 weeks

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Fwd: Status Notification from NORDUnet Status

by Monika Allöv Andersson

1 month, 4 weeks

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Fwd: Status Notification from NORDUnet Status

by Monika Allöv Andersson

Hej! Vi har för närvarande problem med Zoom och felsökning pågår. mvh Monika Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: tis 22 okt. 2024 kl 19:17 Subject: Status Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Incident Update NORDUnet Status *Current Status:* Service Disruption *Started:* October 22, 2024 17:17 UTC *Resolved:* *Affected Infrastructure* *Components:* Zoom *Locations:* On-Premise, Zone 3 - SE #1 *Update:* There are currently connection issues with Zoom. We're investigating. Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

1 month, 4 weeks

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Zoom on-premise recording issue update 20241011

by Monika Allöv Andersson

All, some good news. Zoom believe that they have identified the root cause of the problem. It has to do with that the recording connector needs to migrate files during processing. (If the disk is busy at the time the file movement might fail and this is resulting in a “dirty” file, and this also affects subsequent files and is the reasoning for the generic slowness.) Zoom is working on a new release of the recording connector, that will be deployed as soon as available. Brgds, Jørgen Qvist Det kan ta upp till 48 timmar innan en recording dyker upp men *vår rekommendation (och NORDUnets) är att stänga av funktionen tills problemet är löst. *Vi har kommunicerat detta i omgångar, men det trillar fortfarande in ärenden om förlorade inspelningar. Vill ni vara helt säkra på att det fungerar så stäng av på kontonivå. Vi vet att både NORDUnet och Zoom jobbar på problemet. Alltså, stäng av funktionen för cloudrecording i Zoom tills problemet är löst. Mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

2 months, 1 week

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Zoom-on-premise recording issue update 20241004, Zoom issue 20241003

by Monika Allöv Andersson

Hej! Detta kom nu på morgonen. "All, There is nothing new in regards to the status, the root cause has still not been identified. There is a lot of effort going in to finding the cause of the intermediate problem, both by Zoom and NORDUnet and we have found other things that have been fixed along the way. There was an issue with Zoom that affected the Zoom users in Finland and parts of Sweden Thursday afternoon. This was cased by some local VM disks running full due to the increased logging enabled to debug the recording issue. The problem was quickly resolved. Brgds, Jørgen Qvist, NORDUnet" Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

2 months, 2 weeks

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Fwd: Scheduled Maintenance Notification from NORDUnet Status

by Monika Allöv Andersson

Hej alla! Inatt kommer det att göras ett akut underhåll på Zoom-servrarna. Se nedan. mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: tors 3 okt. 2024 kl 17:36 Subject: Scheduled Maintenance Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Scheduled Maintenance Reminder NORDUnet Status *Title:* Emergency Zoom Maintenance *Planned Start:* October 4, 2024 00:00 UTC *Expected End:* October 4, 2024 04:00 UTC *Affected Infrastructure* *Components:* Zoom *Locations:* On-Premise, Recording, Zone 2 - DK #1, Zone 3 - SE #1, Zone 6 - FI, Zone 7 - NO *Details:* We will perform emgergency maintenance on zoom servers. This may cause disruption in ongoing meetings that need to re-established. Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

2 months, 2 weeks

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Fwd: Status Notification from NORDUnet Status

by Monika Allöv Andersson

Problemet är löst. mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: tors 3 okt. 2024 kl 14:05 Subject: Status Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Incident Update NORDUnet Status *Current Status:* Operational *Started:* October 3, 2024 11:08 UTC *Resolved:* October 3, 2024 12:05 UTC *Affected Infrastructure* *Components:* Zoom *Locations:* Zoom Cloud, On-Premise, Recording, Zone 2 - DK #1, Zone 3 - SE #1, Zone 6 - FI, Zone 7 - NO *Update:* The problem has been resolved. Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

2 months, 2 weeks

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Fwd: Status Notification from NORDUnet Status

by Monika Allöv Andersson

Det är för närvarande problem att ansluta till Zoom. NORDUnet felsöker. Mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: tors 3 okt. 2024 kl 13:08 Subject: Status Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Incident Update NORDUnet Status *Current Status:* Partial Service Disruption *Started:* October 3, 2024 11:08 UTC *Resolved:* *Affected Infrastructure* *Components:* Zoom *Locations:* Zoom Cloud, On-Premise, Recording, Zone 2 - DK #1, Zone 3 - SE #1, Zone 6 - FI, Zone 7 - NO *Update:* There are currently connection issues with Zoom. We're investigating. Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

2 months, 2 weeks

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2024

2023

2022

E-meeting-support-contacts October 2024