Ticket Number : SUNETTICKET-8114
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Degraded signal on SVA
Ticket Scope : Link
Ticket Opened : 20220919 10:44 UTC
Ticket Closed :
Problem Start : 20220918 19:34 UTC
Problem End :
Affected organisations:
* NORDUnet, Funet, UMU
----
Description:
* Degraded signal on SVA which is causing Gain/tilt Abnormal
on 1-3-BRMN.
----
Impact:
* Nothing at the moment.
Services that will be affected if we need to perform service
affecting maintenance/troubleshooting.
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003800 - Funet alienwave sva-ume8
SU-S002107 - Backbone ume8-r1 - sva-r1
SU-S003074 - IP to UMU2
SU-S002307 - Backbone umu-r2 - sva-r1
----
Update:
* 20220919 10:48 UTC
Investigating.
----
* 20220919 13:08 UTC
Degraded signal on the direction from HND5 to SVA. Power
dropped by almost 6db.
----
* 20220919 14:00 UTC
Provider is investigating the issue.
----
* 20220920 16:48 UTC
Update from Provider:
We have localized the damage and managed to narrow down an
area where the damage could have occurred on the cable.
Technicians are on route to surveil the area and see if we
can see any potential source of the damage.
Meanwhile we have contacted subprovider to be ready to
repair the damage.
The damage seems to be in the vincinity of Bergsåkers
Travbana in Bergsåker.
We sincerely apologize for the lack of updates and will
continue to update you with the latest on the repair.
When repairing the damage it will most likely be nessesary
to cut service for a short while in order to repair/resplice
the cable and we will notify you of a timewindow once we
know more.
----
* 20220920 19:24 UTC
Update from Provider:
We have now been in contact with technicians on site. Our
contractor will need several permits to dig and repair the
fault as the location of the damage is next to a road.
Due to the above, the technicians cannot start
troubleshooting tonight, but will start tomorrow morning
when all permits are in place.
Apologies for the delay and consequence this causes you.
We will update you as soon as we have new information on the
matter.
----
* 20220921 7:46 UTC
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8114
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Degarded signal on SVA
Ticket Scope : Link
Ticket Opened : 20220919 10:44 UTC
Ticket Closed :
Problem Start : 20220918 19:34 UTC
Problem End :
Affected organisations:
* NORDUnet, Funet, UMU
----
Description:
* Gain/tilt Abnormal on 1-3-BRMN on SVA
----
Impact:
* Nothing at the moment.
Services that will be affected if we need to perform service
affecting maintenance/troubleshooting.
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003800 - Funet alienwave sva-ume8
SU-S002107 - Backbone ume8-r1 - sva-r1
SU-S003074 - IP to UMU2
SU-S002307 - Backbone umu-r2 - sva-r1
----
Update:
* 20220919 10:48 UTC
Investigating.
----
* 20220919 13:08 UTC
Degraded signal on the direction from HND5 to SVA. Power
dropped by almost 6db.
----
* 20220919 14:00 UTC
Provider is investigating the issue.
----
* 20220920 16:48 UTC
Update from Provider:
We have localized the damage and managed to narrow down an
area where the damage could have occurred on the cable.
Technicians are on route to surveil the area and see if we
can see any potential source of the damage.
Meanwhile we have contacted subprovider to be ready to
repair the damage.
The damage seems to be in the vincinity of Bergsåkers
Travbana in Bergsåker.
We sincerely apologize for the lack of updates and will
continue to update you with the latest on the repair.
When repairing the damage it will most likely be nessesary
to cut service for a short while in order to repair/resplice
the cable and we will notify you of a timewindow once we
know more.
----
* 20220920 19:24 UTC
Update from Provider:
We have now been in contact with technicians on site. Our
contractor will need several permits to dig and repair the
fault as the location of the damage is next to a road.
Due to the above, the technicians cannot start
troubleshooting tonight, but will start tomorrow morning
when all permits are in place.
Apologies for the delay and consequence this causes you.
We will update you as soon as we have new information on the
matter.
----
* 20220921 7:46 UTC
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8114
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Gain/tilt Abnormal on 1-3-BRMN on SVA
Ticket Scope : Link
Ticket Opened : 20220919 10:44 UTC
Ticket Closed :
Problem Start : 20220918 19:34 UTC
Problem End :
Affected organisations:
* NORDUnet, Funet, UMU
----
Description:
* Gain/tilt Abnormal on 1-3-BRMN on SVA
----
Impact:
* Nothing at the moment.
Services that will be affected if we need to perform service
affecting maintenance/troubleshooting.
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003800 - Funet alienwave sva-ume8
SU-S002107 - Backbone ume8-r1 - sva-r1
SU-S003074 - IP to UMU2
SU-S002307 - Backbone umu-r2 - sva-r1
----
Update:
* 20220919 10:48 UTC
Investigating.
----
* 20220919 13:08 UTC
Degraded signal on the direction from HND5 to SVA. Power
dropped by almost 6db.
----
* 20220919 14:00 UTC
Provider is investigating the issue.
----
* 20220920 16:48 UTC
Update from Provider:
We have localized the damage and managed to narrow down an
area where the damage could have occurred on the cable.
Technicians are on route to surveil the area and see if we
can see any potential source of the damage.
Meanwhile we have contacted subprovider to be ready to
repair the damage.
The damage seems to be in the vincinity of Bergsåkers
Travbana in Bergsåker.
We sincerely apologize for the lack of updates and will
continue to update you with the latest on the repair.
When repairing the damage it will most likely be nessesary
to cut service for a short while in order to repair/resplice
the cable and we will notify you of a timewindow once we
know more.
----
* 20220920 19:24 UTC
Update from Provider:
We have now been in contact with technicians on site. Our
contractor will need several permits to dig and repair the
fault as the location of the damage is next to a road.
Due to the above, the technicians cannot start
troubleshooting tonight, but will start tomorrow morning
when all permits are in place.
Apologies for the delay and consequence this causes you.
We will update you as soon as we have new information on the
matter.
----
* 20220921 7:46 UTC
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8119
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : RISE CPE at Jönköping unreachable
Ticket Scope :
Ticket Opened : 20220921 7:05 UTC
Ticket Closed :
Problem Start : 20220921 6:51 UTC
Problem End : 20220921 7:05 UTC
Affected organisations:
* RISE
----
Description:
* RISE CPE at Jönköping is unreachable.
----
Impact:
* Following services is affected:
Link to customer RISE CPE jkg-c1. Tullportsgatan 3,
Jönköping
----
Update:
* 20220921 7:08 UTC
Investigating.
----
* 20220921 7:44 UTC
Reachability to CPE is restored.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8119
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : RISE CPE at Jönköping unreachable
Ticket Scope :
Ticket Opened : 20220921 7:05 UTC
Ticket Closed :
Problem Start : 20220921 6:57 UTC
Problem End :
Affected organisations:
* RISE
----
Description:
* RISE CPE at Jönköping is unreachable.
----
Impact:
* Following services is affected:
Link to customer RISE CPE jkg-c1. Tullportsgatan 3,
Jönköping
----
Update:
* 20220921 7:08 UTC
Investigating.
----
--
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http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8101
Ticket Type : Scheduled
Ticket Status : Closed
Ticket Summary : Link maintenance
Ticket Scope : Link
Ticket Opened : 20220912 12:14 UTC
Ticket Closed : 20220921 5:56 UTC
Maint. win. Start : 20220916 7:00 UTC
Maint. win. End : 20220919 17:00 UTC
Estimated outage : 4680.0 min
Affected organisations:
* UKA
----
Description:
* Customer is working on their connection.
----
Impact:
* Link will unavailable during maintenance.
SU-S003690 Universitetskanslerambetet, sunet-uka1, EXT:CUST
----
Update:
* 20220919 12:04 UTC
Maintenance is completed.
----
* 20220919 12:06 UTC
Disregard the previous update. Link is up but the bgp
session is still down.
----
* 20220921 5:56 UTC
Bgp sessions have restored as well.
----
Final ticket report:
* A maintenance was carried out on UKA´s fiber.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8114
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Gain/tilt Abnormal on 1-3-BRMN on SVA
Ticket Scope : Link
Ticket Opened : 20220919 10:44 UTC
Ticket Closed :
Problem Start : 20220918 19:34 UTC
Problem End :
Affected organisations:
* NORDUnet, Funet, UMU
----
Description:
* Gain/tilt Abnormal on 1-3-BRMN on SVA
----
Impact:
* Nothing at the moment.
Services that will be affected if we need to perform service
affecting maintenance/troubleshooting.
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003800 - Funet alienwave sva-ume8
SU-S002107 - Backbone ume8-r1 - sva-r1
SU-S003074 - IP to UMU2
SU-S002307 - Backbone umu-r2 - sva-r1
----
Update:
* 20220919 10:48 UTC
Investigating.
----
* 20220919 13:08 UTC
Degraded signal on the direction from HND5 to SVA. Power
dropped by almost 6db.
----
* 20220919 14:00 UTC
Provider is investigating the issue.
----
* 20220920 16:48 UTC
Update from Provider:
We have localized the damage and managed to narrow down an
area where the damage could have occurred on the cable.
Technicians are on route to surveil the area and see if we
can see any potential source of the damage.
Meanwhile we have contacted subprovider to be ready to
repair the damage.
The damage seems to be in the vincinity of Bergsåkers
Travbana in Bergsåker.
We sincerely apologize for the lack of updates and will
continue to update you with the latest on the repair.
When repairing the damage it will most likely be nessesary
to cut service for a short while in order to repair/resplice
the cable and we will notify you of a timewindow once we
know more.
----
* 20220920 19:24 UTC
Update from Provider:
We have now been in contact with technicians on site. Our
contractor will need several permits to dig and repair the
fault as the location of the damage is next to a road.
Due to the above, the technicians cannot start
troubleshooting tonight, but will start tomorrow morning
when all permits are in place.
Apologies for the delay and consequence this causes you.
We will update you as soon as we have new information on the
matter.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8110
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : FPC error on umu-r2
Ticket Scope : Hardware
Ticket Opened : 20220915 10:55 UTC
Ticket Closed : 20220921 5:39 UTC
Problem Start : 20220915 10:56 UTC
Problem End : 20220920 11:15 UTC
Affected organisations:
* UMU, SUNET
----
Description:
* We got major errors on FPC3 on our router in Umeå after
exchanging it.
----
Impact:
* Affected service:
SU-S003027 to HPC2N, sunet-hpc2n-phy3
SU-S003027 to HPC2N, sunet-hpc2n-phy4
----
Update:
* 20220919 9:37 UTC
The FPC needs to be replaced. New FPC has been sent and
expected to be delivered this afternoon.
----
* 20220920 11:16 UTC
FPC replaced and the link are restored. Monitoring until
tomorrow.
----
Final ticket report:
* The faulty card was replaced and the services were restored.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8114
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Gain/tilt Abnormal on 1-3-BRMN on SVA
Ticket Scope : Link
Ticket Opened : 20220919 10:44 UTC
Ticket Closed :
Problem Start : 20220918 19:34 UTC
Problem End :
Affected organisations:
* NORDUnet, Funet, UMU
----
Description:
* Gain/tilt Abnormal on 1-3-BRMN on SVA
----
Impact:
* Nothing at the moment.
Services that will be affected if we need to perform service
affecting maintenance/troubleshooting.
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003800 - Funet alienwave sva-ume8
SU-S002107 - Backbone ume8-r1 - sva-r1
SU-S003074 - IP to UMU2
SU-S002307 - Backbone umu-r2 - sva-r1
----
Update:
* 20220919 10:48 UTC
Investigating.
----
* 20220919 13:08 UTC
Degraded signal on the direction from HND5 to SVA. Power
dropped by almost 6db.
----
* 20220919 14:00 UTC
Provider is investigating the issue.
----
* 20220920 16:48 UTC
Update from Provider:
We have localized the damage and managed to narrow down an
area where the damage could have occurred on the cable.
Technicians are on route to surveil the area and see if we
can see any potential source of the damage.
Meanwhile we have contacted subprovider to be ready to
repair the damage.
The damage seems to be in the vincinity of Bergsåkers
Travbana in Bergsåker.
We sincerely apologize for the lack of updates and will
continue to update you with the latest on the repair.
When repairing the damage it will most likely be nessesary
to cut service for a short while in order to repair/resplice
the cable and we will notify you of a timewindow once we
know more.
----
* 20220920 19:24 UTC
Update from Provider:
We have now been in contact with technicians on site. Our
contractor will need several permits to dig and repair the
fault as the location of the damage is next to a road.
Due to the above, the technicians cannot start
troubleshooting tonight, but will start tomorrow morning
when all permits are in place.
Apologies for the delay and consequence this causes you.
We will update you as soon as we have new information on the
matter.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8117
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : MS express circuits down
Ticket Scope : Hardware
Ticket Opened : 20220920 9:20 UTC
Ticket Closed : 20220920 19:17 UTC
Problem Start : 20220920 8:23 UTC
Problem End : 20220920 17:09 UTC
Affected organisations:
* GIH, LTU
----
Description:
* We are observing outage on the MS express circuits in
Hamburg.
----
Impact:
* Following services are affected:
SU-S003816 MS-express SUNET GIH, ndn-ms-sunet-gih2-l2
SU-S003629: MS express Sunet LTU, ndn-ms-ltu1
----
Update:
* 20220920 9:31 UTC
Contacted provider.
----
* 20220920 19:16 UTC
Issue resolved.
----
Final ticket report:
* The services have been restored since Sep 20 2022 17:09 UTC.
The reason of
outage was a problematic line card in the Hamburg router
which was restarted
to clear the errors. No further outages are expected. This
incident has been
resolved.
----
--
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