September 2022 - Sunet-fail

SUNETTICKET-8130, Unscheduled, Open, Link unstable lla1 - kir3

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8130 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link unstable lla1 - kir3 Ticket Scope : Link Ticket Opened : 20220927 10:26 UTC Ticket Closed : Problem Start : 20220927 10:03 UTC Problem End : Affected organisations: * SUNET ---- Description: * The link between lla1-r2 - kir3-2 is unstable. The link between lla1-r2 and kar1-r1 is also showing issues. ---- Impact: * The following service is affected: SU-S002102 Backbone kir3-r2 - lla1-r2 SU-S002106 Backbone kir3-r2 - kar1-r1 Reduced redundancy in SUNET backbone. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

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SUNETTICKET-8129, Scheduled, Open, Emergency Link Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8129 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Emergency Link Maintenance Ticket Scope : Ticket Opened : 20220927 8:42 UTC Ticket Closed : Maint. win. Start : 20220928 18:00 UTC Maint. win. End : 20220928 22:00 UTC Estimated outage : 5.0 min Affected organisations: * SH, SMI, SUNET ---- Description: * In preparation for the migration of one of the uplinks for SH as well as the uplink for SMI (SUNETTICKET-8089), SUNET will be testing the compatibility of the new connections in advance. ---- Impact: * A short outage of 5 minutes is expected. Loss of connection for the SMI at SH video streaming service. Loss of redundancy for SH. Reduced redundancy for the SUNET network. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8079, Unscheduled, Closed, Link unstable lla1 - kir3

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8079 Ticket Type : Unscheduled Ticket Status : Closed Ticket Summary : Link unstable lla1 - kir3 Ticket Scope : Link Ticket Opened : 20220825 11:38 UTC Ticket Closed : 20220927 7:48 UTC Problem Start : 20220825 10:49 UTC Problem End : 20220903 3:36 UTC Affected organisations: * SUNET ---- Description: * The link between lla1-r2 - kir3-2 is unstable. The link between lla1-r2 and kar1-r1 is also showing issues. ---- Impact: * The following service is affected: SU-S002102 Backbone kir3-r2 - lla1-r2 SU-S002106 Backbone kir3-r2 - kar1-r1 Reduced redundancy in SUNET backbone. ---- Update: * 20220825 13:37 UTC The reason for outage was due to an unexpected reboot of FPC-card. Escalating to provider. ---- * 20220825 18:46 UTC Connection went down again due to issues with the FPC card. ---- * 20220826 4:02 UTC The circuit went down again. This time even the backbone link between kir3-r2 - kar1-r1 was affected. ---- * 20220826 4:24 UTC Escalated to Netnordic. ---- * 20220907 13:18 UTC We will restart SPMB card on the affected routing engine in SUNETTICKET-8097 ---- Final ticket report: * Issues with the link lla1-r2 - kir3-2. This was due to issues with fabric planes caused due to SPMB0 HSL2 communication errors with FPCs. We solved it be rebooting SPMB0. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8128, Scheduled, Open, Planned Router Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8128 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Planned Router Maintenance Ticket Scope : Link Ticket Opened : 20220927 7:37 UTC Ticket Closed : Maint. win. Start : 20221010 4:30 UTC Maint. win. End : 20221010 6:30 UTC Estimated outage : 10.0 min Affected organisations: * CTH ---- Description: * Customer will upgrade their core router that will affect one of their connections to us. ---- Impact: * Affected service: SU-S003006 - IP to CTH2 ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8127, Scheduled, Open, Planned Router Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8127 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Planned Router Maintenance Ticket Scope : Link Ticket Opened : 20220927 7:34 UTC Ticket Closed : Maint. win. Start : 20221003 4:30 UTC Maint. win. End : 20221003 6:30 UTC Estimated outage : 10.0 min Affected organisations: * CTH ---- Description: * Customer will upgrade their core router that will affect one of their connections to us. ---- Impact: * Affected service: SU-S003005 - IP to CTH1 ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8124, Unscheduled, Updated, FPC error on umu-r2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8124 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : FPC error on umu-r2 Ticket Scope : Hardware Ticket Opened : 20220925 17:44 UTC Ticket Closed : Problem Start : 20220923 5:44 UTC Problem End : 20220925 17:52 UTC Affected organisations: * UMU, SUNET ---- Description: * Following SUNETTICKET-8110, we now have have major errors on FPC2 on our router in UmeÃ¥. ---- Impact: * Affected service: SU-S003027 to HPC2N, sunet-hpc2n-phy3 SU-S003027 to HPC2N, sunet-hpc2n-phy4 ---- Update: * 20220925 17:54 UTC A new restart of the card was successful in bringing the FPC back online. Monitoring. ---- * 20220926 7:29 UTC New alarms on FPC2 tobias@umu-r2-re0> show chassis alarms 1 alarms currently active Alarm time Class Description 2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors ---- * 20220926 8:25 UTC Escalated to our hardware provider. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8126, Scheduled, Open, Emergency Router Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8126 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Emergency Router Maintenance Ticket Scope : Ticket Opened : 20220926 17:50 UTC Ticket Closed : Maint. win. Start : 20220928 9:00 UTC Maint. win. End : 20220928 11:00 UTC Estimated outage : 10.0 min Affected organisations: * NORDUnet, FUNET, SUNET ---- Description: * Funet will upgrade Kalix and Sundsvall routers software to a newer release. The routers will be down for about 10 minutes during the maintenance window. The routers will be upgraded one at a time, so they won't be down simultaneously. ---- Impact: * The following services are affected: SU-S003795 CBF with Funet Kalix SU-S003570 FUNET L2 circuit between klx1-r1 and lla1-r1 SU-S003796 FUNET L2 circuit between klx1-r1 and sva1-r1 SU-S003517 NDN link Kalix LuleÃ¥ ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8124, Unscheduled, Updated, FPC error on umu-r2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8124 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : FPC error on umu-r2 Ticket Scope : Hardware Ticket Opened : 20220925 17:44 UTC Ticket Closed : Problem Start : 20220923 5:44 UTC Problem End : 20220925 17:52 UTC Affected organisations: * UMU, SUNET ---- Description: * Following SUNETTICKET-8110, we got now have major errors on FPC2 on our router in UmeÃ¥. ---- Impact: * Affected service: SU-S003027 to HPC2N, sunet-hpc2n-phy3 SU-S003027 to HPC2N, sunet-hpc2n-phy4 ---- Update: * 20220925 17:54 UTC A new restart of the card was successful in bringing the FPC back online. Monitoring. ---- * 20220926 7:29 UTC New alarms on FPC2 tobias@umu-r2-re0> show chassis alarms 1 alarms currently active Alarm time Class Description 2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors ---- * 20220926 8:25 UTC Escalated to our hardware provider. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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0 0

SUNETTICKET-8079, Unscheduled, Updated, Link unstable lla1 - kir3

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8079 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link unstable lla1 - kir3 Ticket Scope : Link Ticket Opened : 20220825 11:38 UTC Ticket Closed : Problem Start : 20220825 10:49 UTC Problem End : 20220903 3:36 UTC Affected organisations: * SUNET ---- Description: * The link between lla1-r2 - kir3-2 is unstable. The link between lla1-r2 and kar1-r1 is also showing issues. ---- Impact: * The following service is affected: SU-S002102 Backbone kir3-r2 - lla1-r2 SU-S002106 Backbone kir3-r2 - kar1-r1 Reduced redundancy in SUNET backbone. ---- Update: * 20220825 13:37 UTC The reason for outage was due to an unexpected reboot of FPC-card. Escalating to provider. ---- * 20220825 18:46 UTC Connection went down again due to issues with the FPC card. ---- * 20220826 4:02 UTC The circuit went down again. This time even the backbone link between kir3-r2 - kar1-r1 was affected. ---- * 20220826 4:24 UTC Escalated to Netnordic. ---- * 20220907 13:18 UTC We will restart SPMB card on the affected routing engine in SUNETTICKET-8097 ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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SUNETTICKET-8089, Scheduled, Updated, Link Migration

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8089 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Link Migration Ticket Scope : Ticket Opened : 20220901 8:17 UTC Ticket Closed : Maint. win. Start : 20221004 18:00 UTC Maint. win. End : 20221004 23:59 UTC Estimated outage : 30.0 min Affected organisations: * SH, SMI, SUNET ---- Description: * SUNET will migrate one of the uplinks for SH as well as the uplink for SMI. ---- Impact: * Loss of connection for the SMI at SH video streaming service. Loss of redundancy for SH. Reduced redundancy for the SUNET network. ---- Update: * 20220926 10:03 UTC Maintenance window updated. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 3 months

1
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2022

Sunet-fail September 2022