September 2022 - Sunet-fail

SUNETTICKET-8134, Unscheduled, Updated, Link down - FSN2 - STHB

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8134 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down - FSN2 - STHB Ticket Scope : Link Ticket Opened : 20220928 6:42 UTC Ticket Closed : Problem Start : 20220928 6:27 UTC Problem End : Affected organisations: * SUNET, MDH, NETNOD ---- Description: * Link between Stockholm and VÃ¤sterÃ¥s has gone down. ---- Impact: * Affected service: SU-S002118 - Backbone fsn2-r1 - sthb-r1 SU-S003818 - AW Netnod STHB - MCEN1 SU-S003506 - MDH 10GE MDH2 - MDH3 SU-S003505 - MDH 10GE MDH2 - MDH3 SU-S003504 - MDH 10GE MDH2 - MDH3 ---- Update: * 20220928 6:50 UTC Suspected fiber break between VÃ¥rsta and Eskilstuna ---- * 20220928 7:05 UTC Escalated to fiber provider. ---- * 20220928 11:27 UTC Technician is troubleshooting in field. ---- * 20220928 12:47 UTC Fault has been localized to the site in VÃ¥rsta. Technician on their way. ---- * 20220928 16:02 UTC ---- * 20220928 16:03 UTC The field engineer will perform measurement from the other side of the fault. ---- * 20220928 22:16 UTC The damage is extensive and the file engineers will be working the night out to the get fiber fixed. They are not able to provide an ETR at this time. ---- * 20220929 5:28 UTC The work is still ongoing but still no ETR available. The circuit is going come up anytime during the course of the reparation work, but not likely before 06:00 UTC. ---- * 20220929 7:20 UTC Current ETR is set at 14:00. ---- * 20220929 14:01 UTC The repair work is still ongoing. ETR has been now set to 16:00 UTC. ---- * 20220929 17:45 UTC The repair work is still ongoing on site. ---- * 20220929 20:27 UTC Fiber cut has been repaired but the link is still down. Technicians are still troubleshooting but no ETR. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
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0 0

SUNETTICKET-8124, Unscheduled, Updated, FPC error on umu-r2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8124 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : FPC error on umu-r2 Ticket Scope : Hardware Ticket Opened : 20220925 17:44 UTC Ticket Closed : Problem Start : 20220923 5:44 UTC Problem End : 20220925 17:52 UTC Affected organisations: * UMU, SUNET ---- Description: * Following SUNETTICKET-8110, we now have have major errors on FPC2 on our router in UmeÃ¥. ---- Impact: * Affected service: SU-S003027 to HPC2N, sunet-hpc2n-phy3 SU-S003027 to HPC2N, sunet-hpc2n-phy4 ---- Update: * 20220925 17:54 UTC A new restart of the card was successful in bringing the FPC back online. Monitoring. ---- * 20220926 7:29 UTC New alarms on FPC2 tobias@umu-r2-re0> show chassis alarms 1 alarms currently active Alarm time Class Description 2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors ---- * 20220926 8:25 UTC Escalated to our hardware provider. ---- * 20220929 19:43 UTC FPC card went down again. Escalating to provider. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
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0 0

SUNETTICKET-8134, Unscheduled, Updated, Link down - FSN2 - STHB

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8134 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down - FSN2 - STHB Ticket Scope : Link Ticket Opened : 20220928 6:42 UTC Ticket Closed : Problem Start : 20220928 6:27 UTC Problem End : Affected organisations: * SUNET, MDH, NETNOD ---- Description: * Link between Stockholm and VÃ¤sterÃ¥s has gone down. ---- Impact: * Affected service: SU-S002118 - Backbone fsn2-r1 - sthb-r1 SU-S003818 - AW Netnod STHB - MCEN1 SU-S003506 - MDH 10GE MDH2 - MDH3 SU-S003505 - MDH 10GE MDH2 - MDH3 SU-S003504 - MDH 10GE MDH2 - MDH3 ---- Update: * 20220928 6:50 UTC Suspected fiber break between VÃ¥rsta and Eskilstuna ---- * 20220928 7:05 UTC Escalated to fiber provider. ---- * 20220928 11:27 UTC Technician is troubleshooting in field. ---- * 20220928 12:47 UTC Fault has been localized to the site in VÃ¥rsta. Technician on their way. ---- * 20220928 16:02 UTC ---- * 20220928 16:03 UTC The field engineer will perform measurement from the other side of the fault. ---- * 20220928 22:16 UTC The damage is extensive and the file engineers will be working the night out to the get fiber fixed. They are not able to provide an ETR at this time. ---- * 20220929 5:28 UTC The work is still ongoing but still no ETR available. The circuit is going come up anytime during the course of the reparation work, but not likely before 06:00 UTC. ---- * 20220929 7:20 UTC Current ETR is set at 14:00. ---- * 20220929 14:01 UTC The repair work is still ongoing. ETR has been now set to 16:00 UTC. ---- * 20220929 17:45 UTC The repair work is still ongoing on site. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
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0 0

SUNETTICKET-8134, Unscheduled, Updated, Link down - FSN2 - STHB

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8134 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down - FSN2 - STHB Ticket Scope : Link Ticket Opened : 20220928 6:42 UTC Ticket Closed : Problem Start : 20220928 6:27 UTC Problem End : Affected organisations: * SUNET, MDH, NETNOD ---- Description: * Link between Stockholm and VÃ¤sterÃ¥s has gone down. ---- Impact: * Affected service: SU-S002118 - Backbone fsn2-r1 - sthb-r1 SU-S003818 - AW Netnod STHB - MCEN1 SU-S003506 - MDH 10GE MDH2 - MDH3 SU-S003505 - MDH 10GE MDH2 - MDH3 SU-S003504 - MDH 10GE MDH2 - MDH3 ---- Update: * 20220928 6:50 UTC Suspected fiber break between VÃ¥rsta and Eskilstuna ---- * 20220928 7:05 UTC Escalated to fiber provider. ---- * 20220928 11:27 UTC Technician is troubleshooting in field. ---- * 20220928 12:47 UTC Fault has been localized to the site in VÃ¥rsta. Technician on their way. ---- * 20220928 16:02 UTC ---- * 20220928 16:03 UTC The field engineer will perform measurement from the other side of the fault. ---- * 20220928 22:16 UTC The damage is extensive and the file engineers will be working the night out to the get fiber fixed. They are not able to provide an ETR at this time. ---- * 20220929 5:28 UTC The work is still ongoing but still no ETR available. The circuit is going come up anytime during the course of the reparation work, but not likely before 06:00 UTC. ---- * 20220929 7:20 UTC Current ETR is set at 14:00. ---- * 20220929 14:01 UTC The repair work is still ongoing. ETR has been now set to 16:00 UTC. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
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0 0

SUNETTICKET-8111, Scheduled, Closed, Planned Fiber Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8111 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Fiber Maintenance Ticket Scope : Link Ticket Opened : 20220915 13:54 UTC Ticket Closed : 20220929 13:06 UTC Maint. win. Start : 20220928 22:00 UTC Maint. win. End : 20220929 4:00 UTC Estimated outage : 30.0 min Affected organisations: * MIUN, NORDUnet, DU, ORU, Netnod ---- Description: * Provider will preform maintenance, reroute circuits back to ordinary route. ---- Impact: * Reduced redundancy in SUNET backbone. The follow services will be impacted during the maintenance: SU-S003818 - AW Netnod STHB - MCEN1 SU-S003713 - AW Netnod STC - LLA1 SU-S003632 - TUG - BAL NDN1 193.50THz SU-S003693 - Wave for Netnod "dwdm1-stc.sth.netnod.se" to "HMG9" SU-S003664 - Alien wave for Nordunet TUG - GAUS23 192900GHz SU-S003658 - Wave for Netnod "dwdm1-stc.sth.netnod.se" to "dwdm1-ixn.cph.netnod.se" SU-S003651 - TUG - BAL NDN3 193.00THz SU-S003650 - TUG - BAL NDN2 193.050THz SU-S002115 - Backbone lba-r1 - fsn2-r1 SU-S003060 - IP to ORU2 SU-S002325 - Backbone oru-r2 - fsn2-r1 SU-S003513 - DU 10GE DU4-DU1 SU-S003514 - DU 10GE DU4-DU1 SU-S003516 - MIUN 10GE MIUN2-MIUN4 ---- Final ticket report: * Provider preformed maintenance, reroute circuits back to ordinary route. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
0
0 0

SUNETTICKET-8135, Scheduled, Closed, Planned Upgrade Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8135 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Upgrade Maintenance Ticket Scope : Software Ticket Opened : 20220928 7:23 UTC Ticket Closed : 20220929 8:02 UTC Maint. win. Start : 20220929 3:50 UTC Maint. win. End : 20220929 5:00 UTC Estimated outage : 60.0 min Affected organisations: * GSIX ---- Description: * Customer will upgrade and reboot their router. ---- Impact: * Affected service: SU-S003011 - IP to GSIX1 ---- Final ticket report: * Customer performed upgrade and rebooted their router. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
0
0 0

SUNETTICKET-8112, Scheduled, Closed, Planned Fiber Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8112 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Fiber Maintenance Ticket Scope : Link Ticket Opened : 20220915 14:37 UTC Ticket Closed : 20220929 8:00 UTC Maint. win. Start : 20220928 22:00 UTC Maint. win. End : 20220929 1:00 UTC Estimated outage : 60.0 min Affected organisations: * RISE ---- Description: * Supplier will perform fiber maintenance. ---- Impact: * Affected service: SU-S003739 - IP-VPN customer connection ---- Final ticket report: * Supplier performed fiber maintenance. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
0
0 0

SUNETTICKET-8115, Scheduled, Closed, Planned Upgrade Maintenance - RISE

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8115 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Upgrade Maintenance - RISE Ticket Scope : Software Ticket Opened : 20220919 13:28 UTC Ticket Closed : 20220929 7:58 UTC Maint. win. Start : 20220928 22:00 UTC Maint. win. End : 20220929 1:00 UTC Estimated outage : 180.0 min Affected organisations: * RISE ---- Description: * Provider will perform upgrade maintenance. ---- Impact: * IP-VPN customer connection - RISE HÃ¶rneborgsvÃ¤gen 12 DomsjÃ¶ ÃrnskÃ¶ldsvik. CPE name: ovk-c1 ---- Final ticket report: * Provider performed upgrade maintenance. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
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0 0

SUNETTICKET-8134, Unscheduled, Updated, Link down - FSN2 - STHB

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8134 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down - FSN2 - STHB Ticket Scope : Link Ticket Opened : 20220928 6:42 UTC Ticket Closed : Problem Start : 20220928 6:27 UTC Problem End : Affected organisations: * SUNET, MDH, NETNOD ---- Description: * Link between Stockholm and VÃ¤sterÃ¥s has gone down. ---- Impact: * Affected service: SU-S002118 - Backbone fsn2-r1 - sthb-r1 SU-S003818 - AW Netnod STHB - MCEN1 SU-S003506 - MDH 10GE MDH2 - MDH3 SU-S003505 - MDH 10GE MDH2 - MDH3 SU-S003504 - MDH 10GE MDH2 - MDH3 ---- Update: * 20220928 6:50 UTC Suspected fiber break between VÃ¥rsta and Eskilstuna ---- * 20220928 7:05 UTC Escalated to fiber provider. ---- * 20220928 11:27 UTC Technician is troubleshooting in field. ---- * 20220928 12:47 UTC Fault has been localized to the site in VÃ¥rsta. Technician on their way. ---- * 20220928 16:02 UTC ---- * 20220928 16:03 UTC The field engineer will perform measurement from the other side of the fault. ---- * 20220928 22:16 UTC The damage is extensive and the file engineers will be working the night out to the get fiber fixed. They are not able to provide an ETR at this time. ---- * 20220929 5:28 UTC The work is still ongoing but still no ETR available. The circuit is going come up anytime during the course of the reparation work, but not likely before 06:00 UTC. ---- * 20220929 7:20 UTC Current ETR is set at 14:00. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
0
0 0

SUNETTICKET-8134, Unscheduled, Updated, Link down - FSN2 - STHB

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8134 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down - FSN2 - STHB Ticket Scope : Link Ticket Opened : 20220928 6:42 UTC Ticket Closed : Problem Start : 20220928 6:27 UTC Problem End : Affected organisations: * SUNET, MDH, NETNOD ---- Description: * Link between Stockholm and VÃ¤sterÃ¥s has gone down. ---- Impact: * Affected service: SU-S002118 - Backbone fsn2-r1 - sthb-r1 SU-S003818 - AW Netnod STHB - MCEN1 SU-S003506 - MDH 10GE MDH2 - MDH3 SU-S003505 - MDH 10GE MDH2 - MDH3 SU-S003504 - MDH 10GE MDH2 - MDH3 ---- Update: * 20220928 6:50 UTC Suspected fiber break between VÃ¥rsta and Eskilstuna ---- * 20220928 7:05 UTC Escalated to fiber provider. ---- * 20220928 11:27 UTC Technician is troubleshooting in field. ---- * 20220928 12:47 UTC Fault has been localized to the site in VÃ¥rsta. Technician on their way. ---- * 20220928 16:02 UTC ---- * 20220928 16:03 UTC The field engineer will perform measurement from the other side of the fault. ---- * 20220928 22:16 UTC The damage is extensive and the file engineers will be working the night out to the get fiber fixed. They are not able to provide an ETR at this time. ---- * 20220929 5:28 UTC The work is still ongoing but still no ETR available. The circuit is going come up anytime during the course of the reparation work, but not likely before 06:00 UTC. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

1 year, 7 months

1
0
0 0

2024

2023

2022

Sunet-fail September 2022