Ticket Number : SUNETTICKET-8048
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down HIM - LBA
Ticket Scope :
Ticket Opened : 20220804 17:42 UTC
Ticket Closed : 20220810 6:28 UTC
Problem Start : 20220804 17:32 UTC
Problem End : 20220809 14:16 UTC
Affected organisations:
* NORDUnet, SUNET, ORU, Netnod
----
Description:
* Fiber break between Himmeta and Ãrebro
----
Impact:
* Following services were affected:
SU-S002115: SUNET Backbone lba-r1 - fsn2-r1
SU-S002325: SUNET Backbone oru-r2 - fsn2-r1
SU-S003060: IP to ORU2
SU-S003658: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se"
SU-S003693: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"HMG9"
SU-S003713: AW Netnod STC - LLA1
SU-S003818: AW Netnod STHB - MCEN1
SU-S003676: Wave Nordunet HMG9 - BAL nordunet no-hmg9 <->
dk-bal2
----
Update:
* 20220804 17:56 UTC
Escalated to provider
----
* 20220804 19:55 UTC
Provider confirms fiber break. Measurements ongoing to
locate fault location
----
* 20220804 21:40 UTC
Due to heavy thunderstorms no access to the fiber is
allowed, it's colocated with power cables. When weather
improves repair work can start.
----
* 20220805 8:36 UTC
The troubleshooting will start soon. No ETR yet.
----
* 20220805 12:13 UTC
Technicians have now made a measurement from one side of the
connection and are working on the other side right now. They
also discuss temporary solutions for how they can achieve a
temporary solution to the problem so that the impact is as
mild as possible.
----
* 20220805 14:57 UTC
Update from provider:
Our technicians, together with contact persons, work to come
up with a flexible temporary solution that is both reliable
and good for all parties. Our technicians will continue to
work through the weekend on this. For that reason, we do not
have an estimated completion time to give out unfortunately.
We will continue to update you regularly and are grateful
for your patience.
----
* 20220805 22:27 UTC
Update from provider:
Sub-provider is working on setting up a temporary fix while
they are conducting repairs on the damaged power pylon. No
ETR, but they are hopeful it will be no later than Friday,
20220812.
----
* 20220806 19:34 UTC
The start of a temporary solution has been pushed back until
Monday, 8/8, due to difficult terrain. There is also lots of
broken equipment that needs to be removed from the site.
----
* 20220807 18:35 UTC
Provider is positive that they can start working on an
emergency bypass tomorrow, Monday.
----
* 20220809 9:55 UTC
Provider is working on to switch to an alternative fiber
today and expected ETR is this afternoon.
----
* 20220809 14:23 UTC
Service restored by workaround from provider.
----
Final ticket report:
* There was a fiber break between Himmeta and Ãrebro. Fiber
provider has temporarily moved to another fiber pair to
restore the service.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8055
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link flaps to GSIX
Ticket Scope :
Ticket Opened : 20220809 19:53 UTC
Ticket Closed :
Problem Start : 20220809 19:35 UTC
Problem End : 20220809 19:44 UTC
Affected organisations:
* GSIX, SUNET
----
Description:
* Link to GSIX flapped briefly. Now is back up
----
Impact:
* Reduced redundancy during the flap.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8048
Ticket Type : Unscheduled
Ticket Status : Resolved
Ticket Summary : Link down HIM - LBA
Ticket Scope :
Ticket Opened : 20220804 17:42 UTC
Ticket Closed :
Problem Start : 20220804 17:32 UTC
Problem End : 20220809 14:16 UTC
Affected organisations:
* NORDUnet, SUNET, ORU, Netnod
----
Description:
* Fiber break between Himmeta and Ãrebro
----
Impact:
* Following services were affected:
SU-S002115: SUNET Backbone lba-r1 - fsn2-r1
SU-S002325: SUNET Backbone oru-r2 - fsn2-r1
SU-S003060: IP to ORU2
SU-S003658: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se"
SU-S003693: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"HMG9"
SU-S003713: AW Netnod STC - LLA1
SU-S003818: AW Netnod STHB - MCEN1
SU-S003676: Wave Nordunet HMG9 - BAL nordunet no-hmg9 <->
dk-bal2
----
Update:
* 20220804 17:56 UTC
Escalated to provider
----
* 20220804 19:55 UTC
Provider confirms fiber break. Measurements ongoing to
locate fault location
----
* 20220804 21:40 UTC
Due to heavy thunderstorms no access to the fiber is
allowed, it's colocated with power cables. When weather
improves repair work can start.
----
* 20220805 8:36 UTC
The troubleshooting will start soon. No ETR yet.
----
* 20220805 12:13 UTC
Technicians have now made a measurement from one side of the
connection and are working on the other side right now. They
also discuss temporary solutions for how they can achieve a
temporary solution to the problem so that the impact is as
mild as possible.
----
* 20220805 14:57 UTC
Update from provider:
Our technicians, together with contact persons, work to come
up with a flexible temporary solution that is both reliable
and good for all parties. Our technicians will continue to
work through the weekend on this. For that reason, we do not
have an estimated completion time to give out unfortunately.
We will continue to update you regularly and are grateful
for your patience.
----
* 20220805 22:27 UTC
Update from provider:
Sub-provider is working on setting up a temporary fix while
they are conducting repairs on the damaged power pylon. No
ETR, but they are hopeful it will be no later than Friday,
20220812.
----
* 20220806 19:34 UTC
The start of a temporary solution has been pushed back until
Monday, 8/8, due to difficult terrain. There is also lots of
broken equipment that needs to be removed from the site.
----
* 20220807 18:35 UTC
Provider is positive that they can start working on an
emergency bypass tomorrow, Monday.
----
* 20220809 9:55 UTC
Provider is working on to switch to an alternative fiber
today and expected ETR is this afternoon.
----
* 20220809 14:23 UTC
Service restored by workaround from provider.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8048
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down HIM - LBA
Ticket Scope :
Ticket Opened : 20220804 17:42 UTC
Ticket Closed :
Problem Start : 20220804 17:32 UTC
Problem End :
Affected organisations:
* NORDUnet, SUNET, ORU, Netnod
----
Description:
* Fiber break between Himmeta and Ãrebro
----
Impact:
* Following services were affected:
SU-S002115: SUNET Backbone lba-r1 - fsn2-r1
SU-S002325: SUNET Backbone oru-r2 - fsn2-r1
SU-S003060: IP to ORU2
SU-S003658: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se"
SU-S003693: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"HMG9"
SU-S003713: AW Netnod STC - LLA1
SU-S003818: AW Netnod STHB - MCEN1
SU-S003676: Wave Nordunet HMG9 - BAL nordunet no-hmg9 <->
dk-bal2
----
Update:
* 20220804 17:56 UTC
Escalated to provider
----
* 20220804 19:55 UTC
Provider confirms fiber break. Measurements ongoing to
locate fault location
----
* 20220804 21:40 UTC
Due to heavy thunderstorms no access to the fiber is
allowed, it's colocated with power cables. When weather
improves repair work can start.
----
* 20220805 8:36 UTC
The troubleshooting will start soon. No ETR yet.
----
* 20220805 12:13 UTC
Technicians have now made a measurement from one side of the
connection and are working on the other side right now. They
also discuss temporary solutions for how they can achieve a
temporary solution to the problem so that the impact is as
mild as possible.
----
* 20220805 14:57 UTC
Update from provider:
Our technicians, together with contact persons, work to come
up with a flexible temporary solution that is both reliable
and good for all parties. Our technicians will continue to
work through the weekend on this. For that reason, we do not
have an estimated completion time to give out unfortunately.
We will continue to update you regularly and are grateful
for your patience.
----
* 20220805 22:27 UTC
Update from provider:
Sub-provider is working on setting up a temporary fix while
they are conducting repairs on the damaged power pylon. No
ETR, but they are hopeful it will be no later than Friday,
20220812.
----
* 20220806 19:34 UTC
The start of a temporary solution has been pushed back until
Monday, 8/8, due to difficult terrain. There is also lots of
broken equipment that needs to be removed from the site.
----
* 20220807 18:35 UTC
Provider is positive that they can start working on an
emergency bypass tomorrow, Monday.
----
* 20220809 9:55 UTC
Provider is working on to switch to an alternative fiber
today and expected ETR is this afternoon.
----
* 20220809 14:23 UTC
Service restored by workaround from provider.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8051
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link flaps to GSIX
Ticket Scope :
Ticket Opened : 20220806 8:21 UTC
Ticket Closed : 20220809 11:01 UTC
Problem Start : 20220806 4:03 UTC
Problem End : 20220806 4:15 UTC
Affected organisations:
* GSIX, SUNET
----
Description:
* Link to GSIX flapped briefly. Now is back up
----
Impact:
* Reduced redundancy during the flap.
----
Update:
* 20220808 6:20 UTC
Contacting customer.
----
Final ticket report:
* Link to GSIX flapped briefly. Reason for outage not found.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8048
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down HIM - LBA
Ticket Scope :
Ticket Opened : 20220804 17:42 UTC
Ticket Closed :
Problem Start : 20220804 17:32 UTC
Problem End :
Affected organisations:
* NORDUnet, SUNET, ORU, Netnod
----
Description:
* Fiber break between Himmeta and Ãrebro
----
Impact:
* Following services were affected:
SU-S002115: SUNET Backbone lba-r1 - fsn2-r1
SU-S002325: SUNET Backbone oru-r2 - fsn2-r1
SU-S003060: IP to ORU2
SU-S003658: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se"
SU-S003693: Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"HMG9"
SU-S003713: AW Netnod STC - LLA1
SU-S003818: AW Netnod STHB - MCEN1
SU-S003676: Wave Nordunet HMG9 - BAL nordunet no-hmg9 <->
dk-bal2
----
Update:
* 20220804 17:56 UTC
Escalated to provider
----
* 20220804 19:55 UTC
Provider confirms fiber break. Measurements ongoing to
locate fault location
----
* 20220804 21:40 UTC
Due to heavy thunderstorms no access to the fiber is
allowed, it's colocated with power cables. When weather
improves repair work can start.
----
* 20220805 8:36 UTC
The troubleshooting will start soon. No ETR yet.
----
* 20220805 12:13 UTC
Technicians have now made a measurement from one side of the
connection and are working on the other side right now. They
also discuss temporary solutions for how they can achieve a
temporary solution to the problem so that the impact is as
mild as possible.
----
* 20220805 14:57 UTC
Update from provider:
Our technicians, together with contact persons, work to come
up with a flexible temporary solution that is both reliable
and good for all parties. Our technicians will continue to
work through the weekend on this. For that reason, we do not
have an estimated completion time to give out unfortunately.
We will continue to update you regularly and are grateful
for your patience.
----
* 20220805 22:27 UTC
Update from provider:
Sub-provider is working on setting up a temporary fix while
they are conducting repairs on the damaged power pylon. No
ETR, but they are hopeful it will be no later than Friday,
20220812.
----
* 20220806 19:34 UTC
The start of a temporary solution has been pushed back until
Monday, 8/8, due to difficult terrain. There is also lots of
broken equipment that needs to be removed from the site.
----
* 20220807 18:35 UTC
Provider is positive that they can start working on an
emergency bypass tomorrow, Monday.
----
* 20220809 9:55 UTC
Provider is working on to switch to an alternative fiber
today and expected ETR is this afternoon.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8054
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Fiber Maintenance ARS-GAUS
Ticket Scope :
Ticket Opened : 20220809 9:38 UTC
Ticket Closed :
Maint. win. Start : 20220818 19:30 UTC
Maint. win. End : 20220819 3:00 UTC
Estimated outage :
Affected organisations:
* NORDUnet, Uninett, Netnod
----
Description:
* Fiber supplier will perform fiber measurements on the
stretch between ARS-GAUS23 and ARS-KGV11 in Norway.
----
Impact:
* Following services will be affected:
SU-S003718 - AW Narvik - Oslo
SU-S003715 - AW Trondheim - Oslo
SU-S003693 - Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"HMG9"
SU-S003664 - Alien wave for Nordunet TUG - GAUS23
192900GHz
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8028
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down to NORDUnet
Ticket Scope : Link
Ticket Opened : 20220721 21:07 UTC
Ticket Closed : 20220809 6:07 UTC
Problem Start : 20220721 20:40 UTC
Problem End : 20220726 8:00 UTC
Affected organisations:
* SUNET
----
Description:
* After upgrading mcen1-r1 in SUNETTICKET-8015. We are having
troubles with interfaces that wont come up. We have tried
restarting the FPC several times with mixed bad results. We
need to escalate this to our hardware provider.
----
Impact:
* SU-S003842 - Nordunet IP transit Ãrestad
----
Update:
* 20220721 21:46 UTC
Escalated to our hardware provider.
----
* 20220726 9:07 UTC
Service restored after reseat of the QSFP. Hardware provider
will investigate to find the root cause.
----
* 20220802 11:16 UTC
Hardware provider is still investigating to find the root
cause.
----
Final ticket report:
* The interface did not come up after the router upgrade. The
QSFP was reseated and service restored.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8018
Ticket Type : Scheduled
Ticket Status : Closed
Ticket Summary : Planned Fiber Maintenance SBO-UNA
Ticket Scope : Link
Ticket Opened : 20220715 11:43 UTC
Ticket Closed : 20220808 16:03 UTC
Maint. win. Start : 20220808 10:00 UTC
Maint. win. End : 20220808 16:00 UTC
Estimated outage : 360.0 min
Affected organisations:
* SUNET, NORDUnet, HIG, Netnod, DU, Funet, MIUN
----
Description:
* Supplier will perform cable work between Gävle (SBO)-Untra
(UNA). Due to security regulations and high altitude work
this has to be performed during daytime/light.
----
Impact:
* Affected services:
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003798 - AW Netnod STH - SVA
SU-S003714 - AW funet sthb2 sva
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003701 - AW Netnod STHB - SBO
SU-S003516 - MIUN 10GE MIUN2-MIUN4
SU-S003020 - IP to HIG2
SU-S002310 - Backbone hig-r2 - upa-r1
SU-S003513 - DU 10GE DU4-DU1
SU-S003514 - DU 10GE DU4-DU1
SU-S002109 - Backbone sbo-r1 - upa-r1
Reduced redundancy for affected organisations.
----
Update:
* 20220808 10:14 UTC
Work has started.
----
* 20220808 16:03 UTC
maintenace complete
----
Final ticket report:
* Supplier performed cable work between Gävle (SBO)-Untra
(UNA).
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8018
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Planned Fiber Maintenance SBO-UNA
Ticket Scope : Link
Ticket Opened : 20220715 11:43 UTC
Ticket Closed :
Maint. win. Start : 20220808 10:00 UTC
Maint. win. End : 20220808 16:00 UTC
Estimated outage : 360.0 min
Affected organisations:
* SUNET, NORDUnet, HIG, Netnod, DU, Funet, MIUN
----
Description:
* Supplier will perform cable work between Gävle (SBO)-Untra
(UNA). Due to security regulations and high altitude work
this has to be performed during daytime/light.
----
Impact:
* Affected services:
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003798 - AW Netnod STH - SVA
SU-S003714 - AW funet sthb2 sva
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003701 - AW Netnod STHB - SBO
SU-S003516 - MIUN 10GE MIUN2-MIUN4
SU-S003020 - IP to HIG2
SU-S002310 - Backbone hig-r2 - upa-r1
SU-S003513 - DU 10GE DU4-DU1
SU-S003514 - DU 10GE DU4-DU1
SU-S002109 - Backbone sbo-r1 - upa-r1
Reduced redundancy for affected organisations.
----
Update:
* 20220808 10:14 UTC
Work has started.
----
* 20220808 16:03 UTC
maintenace complete
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
