- Sunet-fail - lists3.sunet.se

SUNETTICKET-8101, Scheduled, Closed, Link maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8101 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Link maintenance Ticket Scope : Link Ticket Opened : 20220912 12:14 UTC Ticket Closed : 20220921 5:56 UTC Maint. win. Start : 20220916 7:00 UTC Maint. win. End : 20220919 17:00 UTC Estimated outage : 4680.0 min Affected organisations: * UKA ---- Description: * Customer is working on their connection. ---- Impact: * Link will unavailable during maintenance. SU-S003690 Universitetskanslerambetet, sunet-uka1, EXT:CUST ---- Update: * 20220919 12:04 UTC Maintenance is completed. ---- * 20220919 12:06 UTC Disregard the previous update. Link is up but the bgp session is still down. ---- * 20220921 5:56 UTC Bgp sessions have restored as well. ---- Final ticket report: * A maintenance was carried out on UKAÂ´s fiber. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8114, Unscheduled, Updated, Gain/tilt Abnormal on 1-3-BRMN on SVA

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8114 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Gain/tilt Abnormal on 1-3-BRMN on SVA Ticket Scope : Link Ticket Opened : 20220919 10:44 UTC Ticket Closed : Problem Start : 20220918 19:34 UTC Problem End : Affected organisations: * NORDUnet, Funet, UMU ---- Description: * Gain/tilt Abnormal on 1-3-BRMN on SVA ---- Impact: * Nothing at the moment. Services that will be affected if we need to perform service affecting maintenance/troubleshooting. SU-S003868 - TUG - UME8 NDN1 191.55THz SU-S003800 - Funet alienwave sva-ume8 SU-S002107 - Backbone ume8-r1 - sva-r1 SU-S003074 - IP to UMU2 SU-S002307 - Backbone umu-r2 - sva-r1 ---- Update: * 20220919 10:48 UTC Investigating. ---- * 20220919 13:08 UTC Degraded signal on the direction from HND5 to SVA. Power dropped by almost 6db. ---- * 20220919 14:00 UTC Provider is investigating the issue. ---- * 20220920 16:48 UTC Update from Provider: We have localized the damage and managed to narrow down an area where the damage could have occurred on the cable. Technicians are on route to surveil the area and see if we can see any potential source of the damage. Meanwhile we have contacted subprovider to be ready to repair the damage. The damage seems to be in the vincinity of BergsÃ¥kers Travbana in BergsÃ¥ker. We sincerely apologize for the lack of updates and will continue to update you with the latest on the repair. When repairing the damage it will most likely be nessesary to cut service for a short while in order to repair/resplice the cable and we will notify you of a timewindow once we know more. ---- * 20220920 19:24 UTC Update from Provider: We have now been in contact with technicians on site. Our contractor will need several permits to dig and repair the fault as the location of the damage is next to a road. Due to the above, the technicians cannot start troubleshooting tonight, but will start tomorrow morning when all permits are in place. Apologies for the delay and consequence this causes you. We will update you as soon as we have new information on the matter. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8110, Unscheduled, Closed, FPC error on umu-r2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8110 Ticket Type : Unscheduled Ticket Status : Closed Ticket Summary : FPC error on umu-r2 Ticket Scope : Hardware Ticket Opened : 20220915 10:55 UTC Ticket Closed : 20220921 5:39 UTC Problem Start : 20220915 10:56 UTC Problem End : 20220920 11:15 UTC Affected organisations: * UMU, SUNET ---- Description: * We got major errors on FPC3 on our router in UmeÃ¥ after exchanging it. ---- Impact: * Affected service: SU-S003027 to HPC2N, sunet-hpc2n-phy3 SU-S003027 to HPC2N, sunet-hpc2n-phy4 ---- Update: * 20220919 9:37 UTC The FPC needs to be replaced. New FPC has been sent and expected to be delivered this afternoon. ---- * 20220920 11:16 UTC FPC replaced and the link are restored. Monitoring until tomorrow. ---- Final ticket report: * The faulty card was replaced and the services were restored. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8114, Unscheduled, Updated, Gain/tilt Abnormal on 1-3-BRMN on SVA

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8114 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Gain/tilt Abnormal on 1-3-BRMN on SVA Ticket Scope : Link Ticket Opened : 20220919 10:44 UTC Ticket Closed : Problem Start : 20220918 19:34 UTC Problem End : Affected organisations: * NORDUnet, Funet, UMU ---- Description: * Gain/tilt Abnormal on 1-3-BRMN on SVA ---- Impact: * Nothing at the moment. Services that will be affected if we need to perform service affecting maintenance/troubleshooting. SU-S003868 - TUG - UME8 NDN1 191.55THz SU-S003800 - Funet alienwave sva-ume8 SU-S002107 - Backbone ume8-r1 - sva-r1 SU-S003074 - IP to UMU2 SU-S002307 - Backbone umu-r2 - sva-r1 ---- Update: * 20220919 10:48 UTC Investigating. ---- * 20220919 13:08 UTC Degraded signal on the direction from HND5 to SVA. Power dropped by almost 6db. ---- * 20220919 14:00 UTC Provider is investigating the issue. ---- * 20220920 16:48 UTC Update from Provider: We have localized the damage and managed to narrow down an area where the damage could have occurred on the cable. Technicians are on route to surveil the area and see if we can see any potential source of the damage. Meanwhile we have contacted subprovider to be ready to repair the damage. The damage seems to be in the vincinity of BergsÃ¥kers Travbana in BergsÃ¥ker. We sincerely apologize for the lack of updates and will continue to update you with the latest on the repair. When repairing the damage it will most likely be nessesary to cut service for a short while in order to repair/resplice the cable and we will notify you of a timewindow once we know more. ---- * 20220920 19:24 UTC Update from Provider: We have now been in contact with technicians on site. Our contractor will need several permits to dig and repair the fault as the location of the damage is next to a road. Due to the above, the technicians cannot start troubleshooting tonight, but will start tomorrow morning when all permits are in place. Apologies for the delay and consequence this causes you. We will update you as soon as we have new information on the matter. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8117, Unscheduled, Closed, MS express circuits down

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8117 Ticket Type : Unscheduled Ticket Status : Closed Ticket Summary : MS express circuits down Ticket Scope : Hardware Ticket Opened : 20220920 9:20 UTC Ticket Closed : 20220920 19:17 UTC Problem Start : 20220920 8:23 UTC Problem End : 20220920 17:09 UTC Affected organisations: * GIH, LTU ---- Description: * We are observing outage on the MS express circuits in Hamburg. ---- Impact: * Following services are affected: SU-S003816 MS-express SUNET GIH, ndn-ms-sunet-gih2-l2 SU-S003629: MS express Sunet LTU, ndn-ms-ltu1 ---- Update: * 20220920 9:31 UTC Contacted provider. ---- * 20220920 19:16 UTC Issue resolved. ---- Final ticket report: * The services have been restored since Sep 20 2022 17:09 UTC. The reason of outage was a problematic line card in the Hamburg router which was restarted to clear the errors. No further outages are expected. This incident has been resolved. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8117, Unscheduled, Updated, MS express circuits down

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8117 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : MS express circuits down Ticket Scope : Hardware Ticket Opened : 20220920 9:20 UTC Ticket Closed : Problem Start : 20220920 8:23 UTC Problem End : 20220920 17:09 UTC Affected organisations: * GIH, LTU ---- Description: * We are observing outage on the MS express circuits in Hamburg. ---- Impact: * Following services are affected: SU-S003816 MS-express SUNET GIH, ndn-ms-sunet-gih2-l2 SU-S003629: MS express Sunet LTU, ndn-ms-ltu1 ---- Update: * 20220920 9:31 UTC Contacted provider. ---- * 20220920 19:16 UTC Issue resolved. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8114, Unscheduled, Updated, Gain/tilt Abnormal on 1-3-BRMN on SVA

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8114 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Gain/tilt Abnormal on 1-3-BRMN on SVA Ticket Scope : Link Ticket Opened : 20220919 10:44 UTC Ticket Closed : Problem Start : 20220918 19:34 UTC Problem End : Affected organisations: * NORDUnet, Funet, UMU ---- Description: * Gain/tilt Abnormal on 1-3-BRMN on SVA ---- Impact: * Nothing at the moment. Services that will be affected if we need to perform service affecting maintenance/troubleshooting. SU-S003868 - TUG - UME8 NDN1 191.55THz SU-S003800 - Funet alienwave sva-ume8 SU-S002107 - Backbone ume8-r1 - sva-r1 SU-S003074 - IP to UMU2 SU-S002307 - Backbone umu-r2 - sva-r1 ---- Update: * 20220919 10:48 UTC Investigating. ---- * 20220919 13:08 UTC Degraded signal on the direction from HND5 to SVA. Power dropped by almost 6db. ---- * 20220919 14:00 UTC Provider is investigating the issue. ---- * 20220920 16:48 UTC Update from Provider: We have localized the damage and managed to narrow down an area where the damage could have occurred on the cable. Technicians are on route to surveil the area and see if we can see any potential source of the damage. Meanwhile we have contacted subprovider to be ready to repair the damage. The damage seems to be in the vincinity of BergsÃ¥kers Travbana in BergsÃ¥ker. We sincerely apologize for the lack of updates and will continue to update you with the latest on the repair. When repairing the damage it will most likely be nessesary to cut service for a short while in order to repair/resplice the cable and we will notify you of a timewindow once we know more. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8118, Scheduled, Open, Planned Network Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8118 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Planned Network Maintenance Ticket Scope : Routing Ticket Opened : 20220920 12:51 UTC Ticket Closed : Maint. win. Start : 20221005 22:00 UTC Maint. win. End : 20221006 4:00 UTC Estimated outage : 360.0 min Affected organisations: * RISE ---- Description: * Provider will perform network maintenance and reroute circuits. ---- Impact: * Affected service: SU-S003726 - CPE name: sdt-c1 ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8110, Unscheduled, Resolved, FPC error on umu-r2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8110 Ticket Type : Unscheduled Ticket Status : Resolved Ticket Summary : FPC error on umu-r2 Ticket Scope : Hardware Ticket Opened : 20220915 10:55 UTC Ticket Closed : Problem Start : 20220915 10:56 UTC Problem End : 20220920 11:15 UTC Affected organisations: * UMU, SUNET ---- Description: * We got major errora on FPC3 on our router in UmeÃ¥ after exchanging it. ---- Impact: * Affected service: SU-S003027 to HPC2N, sunet-hpc2n-phy3 SU-S003027 to HPC2N, sunet-hpc2n-phy4 ---- Update: * 20220919 9:37 UTC The FPC needs to be replaced. New FPC has been sent and expected to be delivered this afternoon. ---- * 20220920 11:16 UTC FPC replaced and the link are restored. Monitoring until tomorrow. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

SUNETTICKET-8117, Unscheduled, Open, MS express circuits down

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8117 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : MS express circuits down Ticket Scope : Ticket Opened : 20220920 9:20 UTC Ticket Closed : Problem Start : 20220920 8:23 UTC Problem End : Affected organisations: * GIH, LTU ---- Description: * We are observing outage on the MS express circuits in Hamburg. ---- Impact: * Following services are affected: SU-S003816 MS-express SUNET GIH, ndn-ms-sunet-gih2-l2 SU-S003629: MS express Sunet LTU, ndn-ms-ltu1 ---- Update: * 20220920 9:31 UTC Contacted provider. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 9 months

1
0
0 0

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