- Sunet-fail - lists3.sunet.se

SUNETTICKET-8124, Unscheduled, Updated, FPC error on umu-r2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8124 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : FPC error on umu-r2 Ticket Scope : Hardware Ticket Opened : 20220925 17:44 UTC Ticket Closed : Problem Start : 20220923 5:44 UTC Problem End : 20221004 8:13 UTC Affected organisations: * UMU, SUNET ---- Description: * Following SUNETTICKET-8110, we now have have major errors on FPC2 on our router in UmeÃ¥. ---- Impact: * Affected service: SU-S003027 to HPC2N, sunet-hpc2n-phy3 SU-S003027 to HPC2N, sunet-hpc2n-phy4 ---- Update: * 20220925 17:54 UTC A new restart of the card was successful in bringing the FPC back online. Monitoring. ---- * 20220926 7:29 UTC New alarms on FPC2 tobias@umu-r2-re0> show chassis alarms 1 alarms currently active Alarm time Class Description 2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors ---- * 20220926 8:25 UTC Escalated to our hardware provider. ---- * 20220929 19:43 UTC FPC card went down again. Escalating to provider. ---- * 20221010 9:16 UTC Moving NAAD one week. Will monitor issue for one week. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8234, Unscheduled, Updated, Link down kir1 - kir2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8234 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down kir1 - kir2 Ticket Scope : Link Ticket Opened : 20221108 4:50 UTC Ticket Closed : Problem Start : 20221108 4:15 UTC Problem End : Affected organisations: * NORDUnet, SUNET, Uninett, POLAR ---- Description: * The link between Abisko - RensjÃ¶n is down. ---- Impact: * The following services is affected: SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug) SU-S003718 - AW Narvik - Oslo SU-S003716 - AW Trondheim - Narvik SU-S001002 - NORDUnet backbone and TUNDRA circuit between LuleÃ¥ and Narvik SU-S002141 - Backbone kir5-r1 - kir3-r2 Reduced redundancy for SUNET, NORDUnet and Uninett. ---- Update: * 20221108 5:03 UTC Escalated to provider. ---- * 20221108 6:33 UTC There's a confirmed power outage, ETR 14:00 UTC from the provider. ---- * 20221108 10:57 UTC Added Polarforskningssekretariatet to affected ---- * 20221108 13:55 UTC New ETR from Vattenfall: 17:00 ETC ---- * 20221108 18:11 UTC Requested an update from provider. ---- * 20221108 22:02 UTC The power outage has been fixed but the fiber provider is still having issues with their equipment. Troubleshooting is in progress but currently no ETR. ---- * 20221109 6:59 UTC Provider is sending out technicians to troubleshoot. Due to the remote location it will take a few hours for them to arrive. ---- * 20221109 13:39 UTC We have escalated to case to our hardware provider. ---- * 20221109 17:57 UTC Hardware provider will send a technician to KIR1. Troubleshooting will continue tomorrow. ---- * 20221110 17:26 UTC Troubleshooting is ongoing at site but currently no ETR. ---- * 20221110 20:08 UTC Troubleshooting is still ongoing at site. Unfortunately still no ETR. ---- * 20221110 22:37 UTC Troubleshooting will continue tomorrow. We have ordered a new card for our transmission equipment that will arrive tomorrow morning. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

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SUNETTICKET-8234, Unscheduled, Updated, Link down kir1 - kir2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8234 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down kir1 - kir2 Ticket Scope : Link Ticket Opened : 20221108 4:50 UTC Ticket Closed : Problem Start : 20221108 4:15 UTC Problem End : Affected organisations: * NORDUnet, SUNET, Uninett, POLAR ---- Description: * The link between Abisko - RensjÃ¶n is down. ---- Impact: * The following services is affected: SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug) SU-S003718 - AW Narvik - Oslo SU-S003716 - AW Trondheim - Narvik SU-S001002 - NORDUnet backbone and TUNDRA circuit between LuleÃ¥ and Narvik SU-S002141 - Backbone kir5-r1 - kir3-r2 Reduced redundancy for SUNET, NORDUnet and Uninett. ---- Update: * 20221108 5:03 UTC Escalated to provider. ---- * 20221108 6:33 UTC There's a confirmed power outage, ETR 14:00 UTC from the provider. ---- * 20221108 10:57 UTC Added Polarforskningssekretariatet to affected ---- * 20221108 13:55 UTC New ETR from Vattenfall: 17:00 ETC ---- * 20221108 18:11 UTC Requested an update from provider. ---- * 20221108 22:02 UTC The power outage has been fixed but the fiber provider is still having issues with their equipment. Troubleshooting is in progress but currently no ETR. ---- * 20221109 6:59 UTC Provider is sending out technicians to troubleshoot. Due to the remote location it will take a few hours for them to arrive. ---- * 20221109 13:39 UTC We have escalated to case to our hardware provider. ---- * 20221109 17:57 UTC Hardware provider will send a technician to KIR1. Troubleshooting will continue tomorrow. ---- * 20221110 17:26 UTC Troubleshooting is ongoing at site but currently no ETR. ---- * 20221110 20:08 UTC Troubleshooting is still ongoing at site. Unfortunately still no ETR. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

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SUNETTICKET-8239, Unscheduled, Open, Link down

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8239 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down Ticket Scope : Link Ticket Opened : 20221110 17:28 UTC Ticket Closed : Problem Start : 20221110 17:04 UTC Problem End : 20221110 17:09 UTC Affected organisations: * LIU ---- Description: * The link towards LIU Kalmar Sjukhus is down. ---- Impact: * The following services is affected: SU-S003601 LIU Kalmar Sjukhuset-kmr88-r1 ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8234, Unscheduled, Updated, Link down kir1 - kir2

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8234 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down kir1 - kir2 Ticket Scope : Link Ticket Opened : 20221108 4:50 UTC Ticket Closed : Problem Start : 20221108 4:15 UTC Problem End : Affected organisations: * NORDUnet, SUNET, Uninett, POLAR ---- Description: * The link between Abisko - RensjÃ¶n is down. ---- Impact: * The following services is affected: SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug) SU-S003718 - AW Narvik - Oslo SU-S003716 - AW Trondheim - Narvik SU-S001002 - NORDUnet backbone and TUNDRA circuit between LuleÃ¥ and Narvik SU-S002141 - Backbone kir5-r1 - kir3-r2 Reduced redundancy for SUNET, NORDUnet and Uninett. ---- Update: * 20221108 5:03 UTC Escalated to provider. ---- * 20221108 6:33 UTC There's a confirmed power outage, ETR 14:00 UTC from the provider. ---- * 20221108 10:57 UTC Added Polarforskningssekretariatet to affected ---- * 20221108 13:55 UTC New ETR from Vattenfall: 17:00 ETC ---- * 20221108 18:11 UTC Requested an update from provider. ---- * 20221108 22:02 UTC The power outage has been fixed but the fiber provider is still having issues with their equipment. Troubleshooting is in progress but currently no ETR. ---- * 20221109 6:59 UTC Provider is sending out technicians to troubleshoot. Due to the remote location it will take a few hours for them to arrive. ---- * 20221109 13:39 UTC We have escalated to case to our hardware provider. ---- * 20221109 17:57 UTC Hardware provider will send a technician to KIR1. Troubleshooting will continue tomorrow. ---- * 20221110 17:26 UTC Troubleshooting is ongoing at site but currently no ETR. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8214, Scheduled, Closed, Planned Network Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8214 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Network Maintenance Ticket Scope : Link Ticket Opened : 20221025 15:34 UTC Ticket Closed : 20221110 9:19 UTC Maint. win. Start : 20221109 23:00 UTC Maint. win. End : 20221110 5:00 UTC Estimated outage : 30.0 min Affected organisations: * SUNET, VR ---- Description: * Provider till perform network maintenance in GÃ¶teborg. ---- Impact: * The following services will be unavailable during the maintenance: SU-S003851 IP-VPN customer connection. VR Kronhusgatan 7 ---- Update: * 20221109 18:08 UTC Affected services, organization and impact has been updated. ---- Final ticket report: * Provider performed network maintenance in GÃ¶teborg. No outage observed. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8223, Scheduled, Closed, Planned Link Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8223 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Link Maintenance Ticket Scope : Link Ticket Opened : 20221028 14:25 UTC Ticket Closed : 20221109 23:53 UTC Maint. win. Start : 20221109 16:00 UTC Maint. win. End : 20221109 20:00 UTC Estimated outage : 120.0 min Affected organisations: * SUNET, GIH, LTU ---- Description: * GEANT OC will upgrade the current Junos software to version 20.4R3, and perform an essential configuration on the router. GEANT traffic disruption in the region of 2 hours is expected during the Junos upgrade process, but the whole maintenance window should be considered at risk. ---- Impact: * Services at risk: SU-S003629 - MS Express LTU - London Primary New SU-S003845 - MS Express GIH, via Nordunet and Geant ---- Update: * 20221109 18:09 UTC Affected organizations has been updated. ---- Final ticket report: * Provider performed a planned maintenance in Hamburg that affected MS-express services. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8210, Scheduled, Closed, Planned Fiber Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8210 Ticket Type : Scheduled Ticket Status : Closed Ticket Summary : Planned Fiber Maintenance Ticket Scope : Link Ticket Opened : 20221024 11:55 UTC Ticket Closed : 20221109 23:20 UTC Maint. win. Start : 20221109 8:00 UTC Maint. win. End : 20221109 23:00 UTC Estimated outage : 900.0 min Affected organisations: * NORDUnet, SUNET, HIS, Netnod, HB ---- Description: * Supplier will perform cable maintenance that will affect the link between SkÃ¶vde - Ulricehamn. ---- Impact: * Affected services: SU-S003632 - TUG - BAL NDN1 193.50THz SU-S002121 - Backbone ske109-r1 - jkg-r1 SU-S003658 - Wave for Netnod "dwdm1-stc.sth.netnod.se" to "dwdm1-ixn.cph.netnod.se" SU-S003651 - TUG - BAL NDN3 193.00THz SU-S003650 - TUG - BAL NDN2 193.050THz SU-S003016 - IP to HB2 SU-S002340 - Backbone hb-r2 - ske109-r1 SU-S003022 - IP to HIS2 SU-S002337 - Backbone his-r2 - bos-r1 Reduced redundancy in SUNET Backbone ---- Final ticket report: * Provider performed a cable maintenance that affected the link between SkÃ¶vde - Ulricehamn. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8223, Scheduled, Updated, Planned Link Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8223 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Planned Link Maintenance Ticket Scope : Link Ticket Opened : 20221028 14:25 UTC Ticket Closed : Maint. win. Start : 20221109 16:00 UTC Maint. win. End : 20221109 20:00 UTC Estimated outage : 120.0 min Affected organisations: * SUNET, GIH, LTU ---- Description: * GEANT OC will upgrade the current Junos software to version 20.4R3, and perform an essential configuration on the router. GEANT traffic disruption in the region of 2 hours is expected during the Junos upgrade process, but the whole maintenance window should be considered at risk. ---- Impact: * Services at risk: SU-S003629 - MS Express LTU - London Primary New SU-S003845 - MS Express GIH, via Nordunet and Geant ---- Update: * 20221109 18:09 UTC Affected organizations has been updated. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

SUNETTICKET-8214, Scheduled, Updated, Planned Network Maintenance

by ticketmaster＠sunet.se

Ticket Number : SUNETTICKET-8214 Ticket Type : Scheduled Ticket Status : Open Ticket Summary : Planned Network Maintenance Ticket Scope : Link Ticket Opened : 20221025 15:34 UTC Ticket Closed : Maint. win. Start : 20221109 23:00 UTC Maint. win. End : 20221110 5:00 UTC Estimated outage : 30.0 min Affected organisations: * SUNET, VR ---- Description: * Provider till perform network maintenance in GÃ¶teborg. ---- Impact: * The following services will be unavailable during the maintenance: SU-S003851 IP-VPN customer connection. VR Kronhusgatan 7 ---- Update: * 20221109 18:08 UTC Affected services, organization and impact has been updated. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html

2 years, 1 month

1
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0 0

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