Ticket Number : SUNETTICKET-8234
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down kir1 - kir2
Ticket Scope : Link
Ticket Opened : 20221108 4:50 UTC
Ticket Closed :
Problem Start : 20221108 4:15 UTC
Problem End : 20221111 11:33 UTC
Affected organisations:
* NORDUnet, SUNET, Uninett, POLAR
----
Description:
* The link between Abisko - Rensjön is down.
----
Impact:
* The following services is affected:
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003718 - AW Narvik - Oslo
SU-S003716 - AW Trondheim - Narvik
SU-S001002 - NORDUnet backbone and TUNDRA circuit between
Luleå and Narvik
SU-S002141 - Backbone kir5-r1 - kir3-r2
Reduced redundancy for SUNET, NORDUnet and Uninett.
----
Update:
* 20221108 5:03 UTC
Escalated to provider.
----
* 20221108 6:33 UTC
There's a confirmed power outage, ETR 14:00 UTC from the
provider.
----
* 20221108 10:57 UTC
Added Polarforskningssekretariatet to affected
----
* 20221108 13:55 UTC
New ETR from Vattenfall: 17:00 ETC
----
* 20221108 18:11 UTC
Requested an update from provider.
----
* 20221108 22:02 UTC
The power outage has been fixed but the fiber provider is
still having issues with their equipment. Troubleshooting is
in progress but currently no ETR.
----
* 20221109 6:59 UTC
Provider is sending out technicians to troubleshoot.
Due to the remote location it will take a few hours for them
to arrive.
----
* 20221109 13:39 UTC
We have escalated to case to our hardware provider.
----
* 20221109 17:57 UTC
Hardware provider will send a technician to KIR1.
Troubleshooting will continue tomorrow.
----
* 20221110 17:26 UTC
Troubleshooting is ongoing at site but currently no ETR.
----
* 20221110 20:08 UTC
Troubleshooting is still ongoing at site. Unfortunately
still no ETR.
----
* 20221110 22:37 UTC
Troubleshooting will continue tomorrow. We have ordered a
new card for our transmission equipment that will arrive
tomorrow morning.
----
* 20221111 9:24 UTC
Spare parts received by the field engineer and he's on his
way to the site. ETA 11:30 UTC.
----
* 20221111 11:34 UTC
Connect is restored. Monitoring.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8239
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down
Ticket Scope : Link
Ticket Opened : 20221110 17:28 UTC
Ticket Closed : 20221111 11:37 UTC
Problem Start : 20221110 17:04 UTC
Problem End : 20221110 17:09 UTC
Affected organisations:
* LIU
----
Description:
* The link towards LIU Kalmar Sjukhus is down.
----
Impact:
* The following services is affected:
SU-S003601 LIU Kalmar Sjukhuset-kmr88-r1
----
Final ticket report:
* The link towards LIU Kalmar Sjukhus was down due to an
unannounced planned maintenance.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8234
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down kir1 - kir2
Ticket Scope : Link
Ticket Opened : 20221108 4:50 UTC
Ticket Closed :
Problem Start : 20221108 4:15 UTC
Problem End : 20221111 11:33 UTC
Affected organisations:
* NORDUnet, SUNET, Uninett, POLAR
----
Description:
* The link between Abisko - Rensjön is down.
----
Impact:
* The following services is affected:
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003718 - AW Narvik - Oslo
SU-S003716 - AW Trondheim - Narvik
SU-S001002 - NORDUnet backbone and TUNDRA circuit between
Luleå and Narvik
SU-S002141 - Backbone kir5-r1 - kir3-r2
Reduced redundancy for SUNET, NORDUnet and Uninett.
----
Update:
* 20221108 5:03 UTC
Escalated to provider.
----
* 20221108 6:33 UTC
There's a confirmed power outage, ETR 14:00 UTC from the
provider.
----
* 20221108 10:57 UTC
Added Polarforskningssekretariatet to affected
----
* 20221108 13:55 UTC
New ETR from Vattenfall: 17:00 ETC
----
* 20221108 18:11 UTC
Requested an update from provider.
----
* 20221108 22:02 UTC
The power outage has been fixed but the fiber provider is
still having issues with their equipment. Troubleshooting is
in progress but currently no ETR.
----
* 20221109 6:59 UTC
Provider is sending out technicians to troubleshoot.
Due to the remote location it will take a few hours for them
to arrive.
----
* 20221109 13:39 UTC
We have escalated to case to our hardware provider.
----
* 20221109 17:57 UTC
Hardware provider will send a technician to KIR1.
Troubleshooting will continue tomorrow.
----
* 20221110 17:26 UTC
Troubleshooting is ongoing at site but currently no ETR.
----
* 20221110 20:08 UTC
Troubleshooting is still ongoing at site. Unfortunately
still no ETR.
----
* 20221110 22:37 UTC
Troubleshooting will continue tomorrow. We have ordered a
new card for our transmission equipment that will arrive
tomorrow morning.
----
* 20221111 9:24 UTC
Spare parts received by the field engineer and he's on his
way to the site. ETA 11:30 UTC.
----
* 20221111 11:34 UTC
Connect is restored. Monitoring.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8234
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down kir1 - kir2
Ticket Scope : Link
Ticket Opened : 20221108 4:50 UTC
Ticket Closed :
Problem Start : 20221108 4:15 UTC
Problem End :
Affected organisations:
* NORDUnet, SUNET, Uninett, POLAR
----
Description:
* The link between Abisko - Rensjön is down.
----
Impact:
* The following services is affected:
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003718 - AW Narvik - Oslo
SU-S003716 - AW Trondheim - Narvik
SU-S001002 - NORDUnet backbone and TUNDRA circuit between
Luleå and Narvik
SU-S002141 - Backbone kir5-r1 - kir3-r2
Reduced redundancy for SUNET, NORDUnet and Uninett.
----
Update:
* 20221108 5:03 UTC
Escalated to provider.
----
* 20221108 6:33 UTC
There's a confirmed power outage, ETR 14:00 UTC from the
provider.
----
* 20221108 10:57 UTC
Added Polarforskningssekretariatet to affected
----
* 20221108 13:55 UTC
New ETR from Vattenfall: 17:00 ETC
----
* 20221108 18:11 UTC
Requested an update from provider.
----
* 20221108 22:02 UTC
The power outage has been fixed but the fiber provider is
still having issues with their equipment. Troubleshooting is
in progress but currently no ETR.
----
* 20221109 6:59 UTC
Provider is sending out technicians to troubleshoot.
Due to the remote location it will take a few hours for them
to arrive.
----
* 20221109 13:39 UTC
We have escalated to case to our hardware provider.
----
* 20221109 17:57 UTC
Hardware provider will send a technician to KIR1.
Troubleshooting will continue tomorrow.
----
* 20221110 17:26 UTC
Troubleshooting is ongoing at site but currently no ETR.
----
* 20221110 20:08 UTC
Troubleshooting is still ongoing at site. Unfortunately
still no ETR.
----
* 20221110 22:37 UTC
Troubleshooting will continue tomorrow. We have ordered a
new card for our transmission equipment that will arrive
tomorrow morning.
----
* 20221111 9:24 UTC
Spare parts received by the field engineer and he's on his
way to the site. ETA 11:30 UTC.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8240
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Router HW upgrade
Ticket Scope : Hardware
Ticket Opened : 20221111 7:16 UTC
Ticket Closed :
Maint. win. Start : 20221114 10:00 UTC
Maint. win. End : 20221114 17:00 UTC
Estimated outage : 15.0 min
Affected organisations:
* LTU, SUNET
----
Description:
* The router ltu-r2 at the LTU campus will be replaced with
new hardware.
----
Impact:
* Loss of redundancy for LTU .
Reduced redundancy for SUNET.
The following services will be affected:
SU-S002305 - Backbone ltu-r2 - ltu-r1
SU-S003629 - MS Express LTU - London Primary
SU-S003602 - ltu-r2 <-> irf-r2
SU-S003630 - MS Express LTU - LON
SU-S003045 - IP to LTU2
SU-S002304 - Backbone ltu-r2 - lla1-r2
----
Update:
* 20221111 7:24 UTC
Updated service list and impact.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8240
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Router HW upgrade
Ticket Scope : Hardware
Ticket Opened : 20221111 7:16 UTC
Ticket Closed :
Maint. win. Start : 20221114 10:00 UTC
Maint. win. End : 20221114 17:00 UTC
Estimated outage : 120.0 min
Affected organisations:
* LTU, SUNET, POLAR
----
Description:
* The router ltu-r2 at the LTU campus will be replaced with
new hardware.
----
Impact:
* Loss of redundancy for LTU and POLAR (Luleå).
Reduced redundancy for SUNET.
The following services will be affected:
SU-S003044 - IP to LTU1
SU-S002306 - Backbone ltu-r1 - lla1-r1
SU-S003630 - MS Express LTU - LON
SU-S003629 - MS Express LTU - London
SU-S003647 - IP to POLAR Luleå
SU-S002305 - Backbone ltu-r2 - ltu-r1
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8239
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down
Ticket Scope : Link
Ticket Opened : 20221110 17:28 UTC
Ticket Closed :
Problem Start : 20221110 17:04 UTC
Problem End : 20221110 17:09 UTC
Affected organisations:
* LIU
----
Description:
* The link towards LIU Kalmar Sjukhus is down.
----
Impact:
* The following services is affected:
SU-S003601 LIU Kalmar Sjukhuset-kmr88-r1
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8234
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down kir1 - kir2
Ticket Scope : Link
Ticket Opened : 20221108 4:50 UTC
Ticket Closed :
Problem Start : 20221108 4:15 UTC
Problem End :
Affected organisations:
* NORDUnet, SUNET, Uninett, POLAR
----
Description:
* The link between Abisko - Rensjön is down.
----
Impact:
* The following services is affected:
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003718 - AW Narvik - Oslo
SU-S003716 - AW Trondheim - Narvik
SU-S001002 - NORDUnet backbone and TUNDRA circuit between
Luleå and Narvik
SU-S002141 - Backbone kir5-r1 - kir3-r2
Reduced redundancy for SUNET, NORDUnet and Uninett.
----
Update:
* 20221108 5:03 UTC
Escalated to provider.
----
* 20221108 6:33 UTC
There's a confirmed power outage, ETR 14:00 UTC from the
provider.
----
* 20221108 10:57 UTC
Added Polarforskningssekretariatet to affected
----
* 20221108 13:55 UTC
New ETR from Vattenfall: 17:00 ETC
----
* 20221108 18:11 UTC
Requested an update from provider.
----
* 20221108 22:02 UTC
The power outage has been fixed but the fiber provider is
still having issues with their equipment. Troubleshooting is
in progress but currently no ETR.
----
* 20221109 6:59 UTC
Provider is sending out technicians to troubleshoot.
Due to the remote location it will take a few hours for them
to arrive.
----
* 20221109 13:39 UTC
We have escalated to case to our hardware provider.
----
* 20221109 17:57 UTC
Hardware provider will send a technician to KIR1.
Troubleshooting will continue tomorrow.
----
* 20221110 17:26 UTC
Troubleshooting is ongoing at site but currently no ETR.
----
* 20221110 20:08 UTC
Troubleshooting is still ongoing at site. Unfortunately
still no ETR.
----
* 20221110 22:37 UTC
Troubleshooting will continue tomorrow. We have ordered a
new card for our transmission equipment that will arrive
tomorrow morning.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8235
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down FSN2 - MDH2
Ticket Scope : Link
Ticket Opened : 20221108 17:31 UTC
Ticket Closed : 20221111 6:35 UTC
Problem Start : 20221108 5:00 UTC
Problem End : 20221109 8:35 UTC
Affected organisations:
* SUNET, MDH
----
Description:
* The link between MDH - FSN2 is down after maintenance on
SUNETTICKET-8212.
----
Impact:
* The following services is affected:
SU-S003053 - IP to MDH2
SU-S002328 - Backbone mdh-r2 - tug-r1
Reduced redundancy for SUNET and MDH
----
Update:
* 20221108 17:56 UTC
Update from provider.
Cable repairs is still ongoing on site but no new ETR.
----
* 20221108 19:56 UTC
Update from provider.
Troubleshooting will continue tomorrow in the morning.
----
* 20221109 9:15 UTC
The fiber is repaired and services are back up again.
----
Final ticket report:
* The link between MDH - FSN2 was down after maintenance on
SUNETTICKET-8212. Fiber has been repaired now and the
services are back up.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8124
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : FPC error on umu-r2
Ticket Scope : Hardware
Ticket Opened : 20220925 17:44 UTC
Ticket Closed :
Problem Start : 20220923 5:44 UTC
Problem End : 20221004 8:13 UTC
Affected organisations:
* UMU, SUNET
----
Description:
* Following SUNETTICKET-8110, we now have have major errors on
FPC2 on our router in Umeå.
----
Impact:
* Affected service:
SU-S003027 to HPC2N, sunet-hpc2n-phy3
SU-S003027 to HPC2N, sunet-hpc2n-phy4
----
Update:
* 20220925 17:54 UTC
A new restart of the card was successful in bringing the FPC
back online. Monitoring.
----
* 20220926 7:29 UTC
New alarms on FPC2
tobias@umu-r2-re0> show chassis alarms
1 alarms currently active
Alarm time Class Description
2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors
----
* 20220926 8:25 UTC
Escalated to our hardware provider.
----
* 20220929 19:43 UTC
FPC card went down again. Escalating to provider.
----
* 20221010 9:16 UTC
Moving NAAD one week. Will monitor issue for one week.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
