Ticket Number : SUNETTICKET-8246
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link Down | Lyby - Gussa Svenstorp
Ticket Scope : Link
Ticket Opened : 20221115 15:52 UTC
Ticket Closed :
Problem Start : 20221115 14:48 UTC
Problem End :
Affected organisations:
* Netnod, NORDUnet
----
Description:
* Link Down | Lyby - Gussa Svenstorp. RAMAN wont calibrate
after our planned maintenance in SUNETTICKET-8221 due to
high reflection.
----
Impact:
* Affected services:
SU-S003820 - AW Netnod STHB(stc.sth) - ORE(IXN.CPH)
SU-S003801 - AW Netnod BCK - Malmö
SU-S003656 - Wave for Netnod "dwdm1-stb.sth.netnod.se" to
"dwdm1-nnb.mmo.netnod.se"
SU-S002131 - Backbone vxj-r1 - lnd88-r1
SU-S003638 - STHB- ORE NDN3 193.20THz (Cinia)
SU-S003624 - STHB - ORE NDN2 193.60THz
SU-S003649 - STHB - ORE NDN2 192.55THz
SU-S003659 - STHB - ORE NDN1 193.10THz
----
Update:
* 20221115 20:04 UTC
Technician cleaned a dirty patch in Lyby. Unfortunately that
didn't help. He is now on his way to the other site in Gussa
Svenstorp. ETA 20.30 UTC.
----
--
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Ticket Number : SUNETTICKET-8246
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link Down | Lyby - Gussa Svenstorp
Ticket Scope : Link
Ticket Opened : 20221115 15:52 UTC
Ticket Closed :
Problem Start : 20221115 14:48 UTC
Problem End :
Affected organisations:
* Netnod, NORDUnet
----
Description:
* Link Down | Lyby - Gussa Svenstorp. RAMAN wont calibrate
after our planned maintenance in SUNETTICKET-8221 due to
high reflection.
----
Impact:
* Affected services:
SU-S003820 - AW Netnod STHB(stc.sth) - ORE(IXN.CPH)
SU-S003801 - AW Netnod BCK - Malmö
SU-S003656 - Wave for Netnod "dwdm1-stb.sth.netnod.se" to
"dwdm1-nnb.mmo.netnod.se"
SU-S002131 - Backbone vxj-r1 - lnd88-r1
SU-S003638 - STHB- ORE NDN3 193.20THz (Cinia)
SU-S003624 - STHB - ORE NDN2 193.60THz
SU-S003649 - STHB - ORE NDN2 192.55THz
SU-S003659 - STHB - ORE NDN1 193.10THz
----
--
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Ticket Number : SUNETTICKET-8244
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Planned Router Maintenance
Ticket Scope : Hardware
Ticket Opened : 20221115 15:06 UTC
Ticket Closed :
Maint. win. Start : 20221116 4:55 UTC
Maint. win. End : 20221116 7:00 UTC
Estimated outage :
Affected organisations:
* GSIX
----
Description:
* Customer will upgrade both of their routers.
----
Impact:
* Reduced redundancy during upgrade
----
--
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Ticket Number : SUNETTICKET-8242
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link flap
Ticket Scope : Link
Ticket Opened : 20221114 12:37 UTC
Ticket Closed :
Problem Start : 20221114 10:03 UTC
Problem End : 20221114 13:42 UTC
Affected organisations:
* HH, NORDUnet, OSO, RISE, Netnod
----
Description:
* The link between GBG7 - VLA flapped for a few seconds.
----
Impact:
* * The following services was affected:
SU-S002124 IP - Backbone Backbone gbg7-r1 -
hsd1-r1
SU-S002372 IP - Backbone Backbone hh-r2 - gbg7-r1
SU-S002395 IP - Backbone Backbone onsala-r1 -
gbg7-r1 OSO
SU-S003018 IP - Customer Connection IP to HH2 HH
SU-S003058 IP - Customer Connection IP to
ONSALA OSO
SU-S003632 DWDM - Alienwave TUG - BAL NDN1
193.50THz NORDUnet
SU-S003650 DWDM - Alienwave TUG - BAL NDN2
193.050THz NORDUnet
SU-S003651 DWDM - Alienwave TUG - BAL NDN3
193.00THz NORDUnet
SU-S003658 DWDM - Alienwave Wave for Netnod
"dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se" Netnod
SU-S003676 DWDM - Alienwave Wave Nordunet HMG9 -
BAL
nordunet no-hmg9 <-> dk-bal2 NORDUnet --
ni.nordu.net
SU-S003801 DWDM - Alienwave Netnod BCK -
Malmö Netnod
Reduced redundancy in SUNET backbone.
----
Update:
* 20221114 14:42 UTC
Escalated to circuit owner so they can investigate the
flaps.
----
--
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Ticket Number : SUNETTICKET-8240
Ticket Type : Scheduled
Ticket Status : Closed
Ticket Summary : Router HW upgrade
Ticket Scope : Hardware
Ticket Opened : 20221111 7:16 UTC
Ticket Closed : 20221114 21:17 UTC
Maint. win. Start : 20221114 10:00 UTC
Maint. win. End : 20221114 17:00 UTC
Estimated outage : 15.0 min
Affected organisations:
* LTU, SUNET
----
Description:
* The router ltu-r2 at the LTU campus will be replaced with
new hardware.
----
Impact:
* Loss of redundancy for LTU .
Reduced redundancy for SUNET.
The following services will be affected:
SU-S002305 - Backbone ltu-r2 - ltu-r1
SU-S003629 - MS Express LTU - London Primary
SU-S003602 - ltu-r2 <-> irf-r2
SU-S003630 - MS Express LTU - LON
SU-S003045 - IP to LTU2
SU-S002304 - Backbone ltu-r2 - lla1-r2
----
Update:
* 20221111 7:24 UTC
Updated service list and impact.
----
* 20221114 13:03 UTC
The new router is online.
----
Final ticket report:
* Replaced the ltu-r2 router at the LTU campus.
----
--
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Ticket Number : SUNETTICKET-8242
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link flap
Ticket Scope : Link
Ticket Opened : 20221114 12:37 UTC
Ticket Closed :
Problem Start : 20221114 10:03 UTC
Problem End : 20221114 13:42 UTC
Affected organisations:
* HH, NORDUnet, OSO, RISE, Netnod
----
Description:
* The link between GBG7 - VLA flapped for a few seconds.
----
Impact:
* * The following services was affected:
SU-S002124 IP - Backbone Backbone gbg7-r1 -
hsd1-r1
SU-S002372 IP - Backbone Backbone hh-r2 - gbg7-r1
SU-S002395 IP - Backbone Backbone onsala-r1 -
gbg7-r1 OSO
SU-S003018 IP - Customer Connection IP to HH2 HH
SU-S003058 IP - Customer Connection IP to
ONSALA OSO
SU-S003632 DWDM - Alienwave TUG - BAL NDN1
193.50THz NORDUnet
SU-S003650 DWDM - Alienwave TUG - BAL NDN2
193.050THz NORDUnet
SU-S003651 DWDM - Alienwave TUG - BAL NDN3
193.00THz NORDUnet
SU-S003658 DWDM - Alienwave Wave for Netnod
"dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se" Netnod
SU-S003676 DWDM - Alienwave Wave Nordunet HMG9 -
BAL
nordunet no-hmg9 <-> dk-bal2 NORDUnet --
ni.nordu.net
SU-S003801 DWDM - Alienwave Netnod BCK -
Malmö Netnod
Reduced redundancy in SUNET backbone.
----
Update:
* 20221114 14:42 UTC
Escalated to circuit owner so they can investigate the
flaps.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8240
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Router HW upgrade
Ticket Scope : Hardware
Ticket Opened : 20221111 7:16 UTC
Ticket Closed :
Maint. win. Start : 20221114 10:00 UTC
Maint. win. End : 20221114 17:00 UTC
Estimated outage : 15.0 min
Affected organisations:
* LTU, SUNET
----
Description:
* The router ltu-r2 at the LTU campus will be replaced with
new hardware.
----
Impact:
* Loss of redundancy for LTU .
Reduced redundancy for SUNET.
The following services will be affected:
SU-S002305 - Backbone ltu-r2 - ltu-r1
SU-S003629 - MS Express LTU - London Primary
SU-S003602 - ltu-r2 <-> irf-r2
SU-S003630 - MS Express LTU - LON
SU-S003045 - IP to LTU2
SU-S002304 - Backbone ltu-r2 - lla1-r2
----
Update:
* 20221111 7:24 UTC
Updated service list and impact.
----
* 20221114 13:03 UTC
The new router is online.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8242
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link flap
Ticket Scope : Link
Ticket Opened : 20221114 12:37 UTC
Ticket Closed :
Problem Start : 20221114 10:03 UTC
Problem End :
Affected organisations:
* HH, NORDUnet, OSO, RISE, Netnod
----
Description:
* The link between GBG7 - VLA flapped for a few seconds.
----
Impact:
* * The following services was affected:
SU-S002124 IP - Backbone Backbone gbg7-r1 -
hsd1-r1
SU-S002372 IP - Backbone Backbone hh-r2 - gbg7-r1
SU-S002395 IP - Backbone Backbone onsala-r1 -
gbg7-r1 OSO
SU-S003018 IP - Customer Connection IP to HH2 HH
SU-S003058 IP - Customer Connection IP to
ONSALA OSO
SU-S003632 DWDM - Alienwave TUG - BAL NDN1
193.50THz NORDUnet
SU-S003650 DWDM - Alienwave TUG - BAL NDN2
193.050THz NORDUnet
SU-S003651 DWDM - Alienwave TUG - BAL NDN3
193.00THz NORDUnet
SU-S003658 DWDM - Alienwave Wave for Netnod
"dwdm1-stc.sth.netnod.se" to
"dwdm1-ixn.cph.netnod.se" Netnod
SU-S003676 DWDM - Alienwave Wave Nordunet HMG9 -
BAL
nordunet no-hmg9 <-> dk-bal2 NORDUnet --
ni.nordu.net
SU-S003801 DWDM - Alienwave Netnod BCK -
Malmö Netnod
Reduced redundancy in SUNET backbone.
----
--
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Ticket Number : SUNETTICKET-8234
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down kir1 - kir2
Ticket Scope : Link
Ticket Opened : 20221108 4:50 UTC
Ticket Closed : 20221114 6:35 UTC
Problem Start : 20221108 4:15 UTC
Problem End : 20221111 11:33 UTC
Affected organisations:
* NORDUnet, SUNET, Uninett, POLAR
----
Description:
* The link between Abisko - Rensjön is down.
----
Impact:
* The following services is affected:
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003718 - AW Narvik - Oslo
SU-S003716 - AW Trondheim - Narvik
SU-S001002 - NORDUnet backbone and TUNDRA circuit between
Luleå and Narvik
SU-S002141 - Backbone kir5-r1 - kir3-r2
Reduced redundancy for SUNET, NORDUnet and Uninett.
----
Update:
* 20221108 5:03 UTC
Escalated to provider.
----
* 20221108 6:33 UTC
There's a confirmed power outage, ETR 14:00 UTC from the
provider.
----
* 20221108 10:57 UTC
Added Polarforskningssekretariatet to affected
----
* 20221108 13:55 UTC
New ETR from Vattenfall: 17:00 ETC
----
* 20221108 18:11 UTC
Requested an update from provider.
----
* 20221108 22:02 UTC
The power outage has been fixed but the fiber provider is
still having issues with their equipment. Troubleshooting is
in progress but currently no ETR.
----
* 20221109 6:59 UTC
Provider is sending out technicians to troubleshoot.
Due to the remote location it will take a few hours for them
to arrive.
----
* 20221109 13:39 UTC
We have escalated to case to our hardware provider.
----
* 20221109 17:57 UTC
Hardware provider will send a technician to KIR1.
Troubleshooting will continue tomorrow.
----
* 20221110 17:26 UTC
Troubleshooting is ongoing at site but currently no ETR.
----
* 20221110 20:08 UTC
Troubleshooting is still ongoing at site. Unfortunately
still no ETR.
----
* 20221110 22:37 UTC
Troubleshooting will continue tomorrow. We have ordered a
new card for our transmission equipment that will arrive
tomorrow morning.
----
* 20221111 9:24 UTC
Spare parts received by the field engineer and he's on his
way to the site. ETA 11:30 UTC.
----
* 20221111 11:34 UTC
Connect is restored. Monitoring.
----
Final ticket report:
* The link between Abisko - Rensjön was down. The reason was
a power outage at providers site.
After the power was restored our optical equipment didn't
start up, some hardware was broken and had to be replaced.
----
--
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