Ticket Number : SUNETTICKET-8134 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Link down - FSN2 - STHB Ticket Scope : Link Ticket Opened : 20220928 6:42 UTC Ticket Closed : Problem Start : 20220928 6:27 UTC Problem End : 20220929 23:24 UTC Affected organisations: * SUNET, MDH, NETNOD ---- Description: * Link between Stockholm and Västerås has gone down. ---- Impact: * Affected service: SU-S002118 - Backbone fsn2-r1 - sthb-r1 SU-S003818 - AW Netnod STHB - MCEN1 SU-S003506 - MDH 10GE MDH2 - MDH3 SU-S003505 - MDH 10GE MDH2 - MDH3 SU-S003504 - MDH 10GE MDH2 - MDH3 ---- Update: * 20220928 6:50 UTC Suspected fiber break between Vårsta and Eskilstuna ---- * 20220928 7:05 UTC Escalated to fiber provider. ---- * 20220928 11:27 UTC Technician is troubleshooting in field. ---- * 20220928 12:47 UTC Fault has been localized to the site in Vårsta. Technician on their way. ---- * 20220928 16:02 UTC ---- * 20220928 16:03 UTC The field engineer will perform measurement from the other side of the fault. ---- * 20220928 22:16 UTC The damage is extensive and the file engineers will be working the night out to the get fiber fixed. They are not able to provide an ETR at this time. ---- * 20220929 5:28 UTC The work is still ongoing but still no ETR available. The circuit is going come up anytime during the course of the reparation work, but not likely before 06:00 UTC. ---- * 20220929 7:20 UTC Current ETR is set at 14:00. ---- * 20220929 14:01 UTC The repair work is still ongoing. ETR has been now set to 16:00 UTC. ---- * 20220929 17:45 UTC The repair work is still ongoing on site. ---- * 20220929 20:27 UTC Fiber cut has been repaired but the link is still down. Technicians are still troubleshooting but no ETR. ---- * 20220929 23:28 UTC Services restored. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html