Ticket Number : SUNETTICKET-8184 Ticket Type : Unscheduled Ticket Status : Closed Ticket Summary : Link down MEL - TRH Ticket Scope : Link Ticket Opened : 20221013 6:53 UTC Ticket Closed : 20221018 13:02 UTC Problem Start : 20221013 6:02 UTC Problem End : 20221013 12:43 UTC Affected organisations: * SUNET, KAU, Netnod ---- Description: * We lost optical between the TRH and MEL ---- Impact: * The following services was impacted: SU-S003818 - AW Netnod STHB - MCEN1 SU-S003033 - IP to KAU2 SU-S002331 - Backbone kau-r2 - trh-r1 SU-S002119 - Backbone kar1-r1 - trh-r1 ---- Update: * 20221013 7:05 UTC Services are restored, asked provider for an RFO ---- * 20221013 9:17 UTC Services is down again. Problem has been escalated to provider. ---- * 20221013 9:51 UTC Provider confirms that there is a fiber outage in Trollhättan. ---- * 20221013 12:25 UTC Update from Provider: The fiber break is considered major and the sub-provider is working on it. ETR as of now is 15.00 UTC ---- * 20221013 14:27 UTC Link is up since 12:43 UTC. ---- Final ticket report: * Fiber outage in between TRH and MEL. Fiber was spliced twice because first splicing was not correct. Link is restored. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html