SUNETTICKET-8234, Unscheduled, Updated, Link down kir1 - kir2 - Sunet-fail

11 Nov 2022

Ticket Number  : SUNETTICKET-8234
Ticket Type    : Unscheduled
Ticket Status  : Open
Ticket Summary : Link down kir1 - kir2
Ticket Scope   : Link

Ticket Opened  : 20221108 4:50 UTC
Ticket Closed  : 

Problem Start  : 20221108 4:15 UTC
Problem End    : 

Affected organisations:

      * NORDUnet, SUNET, Uninett, POLAR
        ----

Description:

      * The link between Abisko - RensjÃ¶n is down.
        ----

Impact:

      * The following services is affected:
        SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
        SU-S003718 - AW Narvik - Oslo
        SU-S003716 - AW Trondheim - Narvik
        SU-S001002 - NORDUnet backbone and TUNDRA circuit between
        LuleÃ¥ and Narvik
        SU-S002141 - Backbone kir5-r1 - kir3-r2 

        Reduced redundancy for SUNET, NORDUnet and Uninett.
        ----

Update:

      * 20221108 5:03 UTC
        Escalated to provider.
        ----

      * 20221108 6:33 UTC
        There's a confirmed power outage, ETR 14:00 UTC from the
        provider.
        ----

      * 20221108 10:57 UTC
        Added Polarforskningssekretariatet to affected
        ----

      * 20221108 13:55 UTC
        New ETR from Vattenfall: 17:00 ETC
        ----

      * 20221108 18:11 UTC
        Requested an update from provider.
        ----

      * 20221108 22:02 UTC
        The power outage has been fixed but the fiber provider is
        still having issues with their equipment. Troubleshooting is
        in progress but currently no ETR.
        ----

      * 20221109 6:59 UTC
        Provider is sending out technicians to troubleshoot.
        Due to the remote location it will take a few hours for them
        to arrive.
        ----

      * 20221109 13:39 UTC
        We have escalated to case to our hardware provider.
        ----

      * 20221109 17:57 UTC
        Hardware provider will send a technician to KIR1.
        Troubleshooting will continue tomorrow.
        ----

      * 20221110 17:26 UTC
        Troubleshooting is ongoing at site but currently no ETR. 
        ----

      * 20221110 20:08 UTC
        Troubleshooting is still ongoing at site. Unfortunately
        still no ETR.
        ----

      * 20221110 22:37 UTC
        Troubleshooting will continue tomorrow. We have ordered a
        new card for our transmission equipment that will arrive
        tomorrow morning.

        ----

      * 20221111 9:24 UTC
        Spare parts received by the field engineer and he's on his
        way to the site. ETA 11:30 UTC.
        ----

-- 
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html