Ticket Number : SUNETTICKET-8114 Ticket Type : Unscheduled Ticket Status : Open Ticket Summary : Degarded signal on SVA Ticket Scope : Link Ticket Opened : 20220919 10:44 UTC Ticket Closed : Problem Start : 20220918 19:34 UTC Problem End : Affected organisations: * NORDUnet, Funet, UMU ---- Description: * Gain/tilt Abnormal on 1-3-BRMN on SVA ---- Impact: * Nothing at the moment. Services that will be affected if we need to perform service affecting maintenance/troubleshooting. SU-S003868 - TUG - UME8 NDN1 191.55THz SU-S003800 - Funet alienwave sva-ume8 SU-S002107 - Backbone ume8-r1 - sva-r1 SU-S003074 - IP to UMU2 SU-S002307 - Backbone umu-r2 - sva-r1 ---- Update: * 20220919 10:48 UTC Investigating. ---- * 20220919 13:08 UTC Degraded signal on the direction from HND5 to SVA. Power dropped by almost 6db. ---- * 20220919 14:00 UTC Provider is investigating the issue. ---- * 20220920 16:48 UTC Update from Provider: We have localized the damage and managed to narrow down an area where the damage could have occurred on the cable. Technicians are on route to surveil the area and see if we can see any potential source of the damage. Meanwhile we have contacted subprovider to be ready to repair the damage. The damage seems to be in the vincinity of Bergsåkers Travbana in Bergsåker. We sincerely apologize for the lack of updates and will continue to update you with the latest on the repair. When repairing the damage it will most likely be nessesary to cut service for a short while in order to repair/resplice the cable and we will notify you of a timewindow once we know more. ---- * 20220920 19:24 UTC Update from Provider: We have now been in contact with technicians on site. Our contractor will need several permits to dig and repair the fault as the location of the damage is next to a road. Due to the above, the technicians cannot start troubleshooting tonight, but will start tomorrow morning when all permits are in place. Apologies for the delay and consequence this causes you. We will update you as soon as we have new information on the matter. ---- * 20220921 7:46 UTC ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html