Ticket Number : SUNETTICKET-8074 Ticket Type : Unscheduled Ticket Status : Closed Ticket Summary : Link down Ticket Scope : Link Ticket Opened : 20220823 7:22 UTC Ticket Closed : 20220824 6:59 UTC Problem Start : 20220823 6:17 UTC Problem End : 20220823 14:23 UTC Affected organisations: * KAU ---- Description: * KAU connection between Karlstad - Arvika is down. ---- Impact: * The following services is affected: 100118293 - Ethernetkapacitet mellan Musikhögskolan, Ingesund, Arvika - Karlstads universitet 100118294 - Ethernetkapacitet mellan Musikhögskolan, Ingesund, Arvika - Karlstads universitet ---- Update: * 20220823 7:51 UTC Escalated to provider. ---- * 20220823 11:05 UTC Update from provider. Troubleshooting is ongoing but currently no ETR. ---- * 20220823 15:15 UTC Provider said they've fixed it, but customer reports system still down. ---- Final ticket report: * KAU connection between Karlstad - Arvika went down. RFO unknown. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html