1:29 p.m.
Ticket Number : SUNETTICKET-8134
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down - FSN2 - STHB
Ticket Scope : Link
Ticket Opened : 20220928 6:42 UTC
Ticket Closed : 20220930 11:29 UTC
Problem Start : 20220928 6:27 UTC
Problem End : 20220929 23:24 UTC
Affected organisations:
* SUNET, MDH, NETNOD
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Description:
* Link between Stockholm and Västerås has gone down.
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Impact:
* Affected service:
SU-S002118 - Backbone fsn2-r1 - sthb-r1
SU-S003818 - AW Netnod STHB - MCEN1
SU-S003506 - MDH 10GE MDH2 - MDH3
SU-S003505 - MDH 10GE MDH2 - MDH3
SU-S003504 - MDH 10GE MDH2 - MDH3
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Update:
* 20220928 6:50 UTC
Suspected fiber break between VÃ¥rsta and Eskilstuna
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* 20220928 7:05 UTC
Escalated to fiber provider.
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* 20220928 11:27 UTC
Technician is troubleshooting in field.
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* 20220928 12:47 UTC
Fault has been localized to the site in VÃ¥rsta. Technician
on their way.
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* 20220928 16:02 UTC
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* 20220928 16:03 UTC
The field engineer will perform measurement from the other
side of the fault.
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* 20220928 22:16 UTC
The damage is extensive and the file engineers will be
working the night out to the get fiber fixed. They are not
able to provide an ETR at this time.
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* 20220929 5:28 UTC
The work is still ongoing but still no ETR available. The
circuit is going come up anytime during the course of the
reparation work, but not likely before 06:00 UTC.
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* 20220929 7:20 UTC
Current ETR is set at 14:00.
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* 20220929 14:01 UTC
The repair work is still ongoing. ETR has been now set to
16:00 UTC.
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* 20220929 17:45 UTC
The repair work is still ongoing on site.
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* 20220929 20:27 UTC
Fiber cut has been repaired but the link is still down.
Technicians are still troubleshooting but no ETR.
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* 20220929 23:28 UTC
Services restored.
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Final ticket report:
* Fiber break between VÃ¥rsta and Eskilstuna
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