11:37 p.m.
Ticket Number : SUNETTICKET-8234
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link down kir1 - kir2
Ticket Scope : Link
Ticket Opened : 20221108 4:50 UTC
Ticket Closed :
Problem Start : 20221108 4:15 UTC
Problem End :
Affected organisations:
* NORDUnet, SUNET, Uninett, POLAR
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Description:
* The link between Abisko - Rensjön is down.
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Impact:
* The following services is affected:
SU-S003642 - KIR5-TUG (Nordunet no-nvk <-> se-tug)
SU-S003718 - AW Narvik - Oslo
SU-S003716 - AW Trondheim - Narvik
SU-S001002 - NORDUnet backbone and TUNDRA circuit between
Luleå and Narvik
SU-S002141 - Backbone kir5-r1 - kir3-r2
Reduced redundancy for SUNET, NORDUnet and Uninett.
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Update:
* 20221108 5:03 UTC
Escalated to provider.
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* 20221108 6:33 UTC
There's a confirmed power outage, ETR 14:00 UTC from the
provider.
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* 20221108 10:57 UTC
Added Polarforskningssekretariatet to affected
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* 20221108 13:55 UTC
New ETR from Vattenfall: 17:00 ETC
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* 20221108 18:11 UTC
Requested an update from provider.
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* 20221108 22:02 UTC
The power outage has been fixed but the fiber provider is
still having issues with their equipment. Troubleshooting is
in progress but currently no ETR.
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* 20221109 6:59 UTC
Provider is sending out technicians to troubleshoot.
Due to the remote location it will take a few hours for them
to arrive.
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* 20221109 13:39 UTC
We have escalated to case to our hardware provider.
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* 20221109 17:57 UTC
Hardware provider will send a technician to KIR1.
Troubleshooting will continue tomorrow.
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* 20221110 17:26 UTC
Troubleshooting is ongoing at site but currently no ETR.
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* 20221110 20:08 UTC
Troubleshooting is still ongoing at site. Unfortunately
still no ETR.
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* 20221110 22:37 UTC
Troubleshooting will continue tomorrow. We have ordered a
new card for our transmission equipment that will arrive
tomorrow morning.
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For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html