6:46 p.m.
Ticket Number : SUNETTICKET-8220
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down
Ticket Scope :
Ticket Opened : 20221028 7:29 UTC
Ticket Closed : 20221031 17:46 UTC
Problem Start : 20221028 7:21 UTC
Problem End : 20221031 17:06 UTC
Affected organisations:
* SUNET, NORDUnet, Uninett, Netnod
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Description:
* Link down between Kongsvinger - Jössefors.
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Impact:
* The following services is affected:
SU-S003718 - AW Narvik - Oslo
SU-S003715 - AW Trondheim - Oslo
SU-S003693 - Wave for Netnod "dwdm1-stc.sth.netnod.se" to
"HMG9"
SU-S003664 - Alien wave for Nordunet TUG - GAUS23 192900GHz
Reduced redundancy for SUNET, NORDUnet, SIKT and Netnod.
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Update:
* 20221028 12:12 UTC
Provider has isolated to the Norway side. Technicians has
been dispatched but no ETR.
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* 20221028 12:13 UTC
Provider has isolated the fault on the Norway side.
Technicians has been dispatched but no ETR.
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* 20221028 13:55 UTC
Provider has estimated that ETR is 3 hours but could take
longer depending on the size of the damage.
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* 20221028 16:19 UTC
Service is restored.
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* 20221031 8:36 UTC
After the incident we are seeing a deterioration on the
fiber levels of around -2 dBm. Provider will send out a
technician to continue the troubleshooting today after 17
UTC. Short outages are expected.
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* 20221031 17:35 UTC
Field technician has cleaned patches and deterioration is
now -0,6 dBm at acceptable level.
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Final ticket report:
* Fiber outage in between Kongsvinger - Jössefors. Link is
restored after fiber was spliced.
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