[Sunet-fail] SUNETTICKET-8028, Unscheduled, Closed, Link down to NORDUnet

Ticket Number : SUNETTICKET-8028 Ticket Type : Unscheduled Ticket Status : Closed Ticket Summary : Link down to NORDUnet Ticket Scope : Link Ticket Opened : 20220721 21:07 UTC Ticket Closed : 20220809 6:07 UTC Problem Start : 20220721 20:40 UTC Problem End : 20220726 8:00 UTC Affected organisations: * SUNET ---- Description: * After upgrading mcen1-r1 in SUNETTICKET-8015. We are having troubles with interfaces that wont come up. We have tried restarting the FPC several times with mixed bad results. We need to escalate this to our hardware provider. ---- Impact: * SU-S003842 - Nordunet IP transit Örestad ---- Update: * 20220721 21:46 UTC Escalated to our hardware provider. ---- * 20220726 9:07 UTC Service restored after reseat of the QSFP. Hardware provider will investigate to find the root cause. ---- * 20220802 11:16 UTC Hardware provider is still investigating to find the root cause. ---- Final ticket report: * The interface did not come up after the router upgrade. The QSFP was reseated and service restored. ---- -- For information about SUNET tickets and the sunet-fail list visit: http://www.nunoc.org/nunocweb/open_trouble_tickets.html