7:48 a.m.
Ticket Number : SUNETTICKET-8114
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Degarded signal on SVA
Ticket Scope : Link
Ticket Opened : 20220919 10:44 UTC
Ticket Closed :
Problem Start : 20220918 19:34 UTC
Problem End :
Affected organisations:
* NORDUnet, Funet, UMU
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Description:
* Gain/tilt Abnormal on 1-3-BRMN on SVA
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Impact:
* Nothing at the moment.
Services that will be affected if we need to perform service
affecting maintenance/troubleshooting.
SU-S003868 - TUG - UME8 NDN1 191.55THz
SU-S003800 - Funet alienwave sva-ume8
SU-S002107 - Backbone ume8-r1 - sva-r1
SU-S003074 - IP to UMU2
SU-S002307 - Backbone umu-r2 - sva-r1
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Update:
* 20220919 10:48 UTC
Investigating.
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* 20220919 13:08 UTC
Degraded signal on the direction from HND5 to SVA. Power
dropped by almost 6db.
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* 20220919 14:00 UTC
Provider is investigating the issue.
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* 20220920 16:48 UTC
Update from Provider:
We have localized the damage and managed to narrow down an
area where the damage could have occurred on the cable.
Technicians are on route to surveil the area and see if we
can see any potential source of the damage.
Meanwhile we have contacted subprovider to be ready to
repair the damage.
The damage seems to be in the vincinity of Bergsåkers
Travbana in Bergsåker.
We sincerely apologize for the lack of updates and will
continue to update you with the latest on the repair.
When repairing the damage it will most likely be nessesary
to cut service for a short while in order to repair/resplice
the cable and we will notify you of a timewindow once we
know more.
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* 20220920 19:24 UTC
Update from Provider:
We have now been in contact with technicians on site. Our
contractor will need several permits to dig and repair the
fault as the location of the damage is next to a road.
Due to the above, the technicians cannot start
troubleshooting tonight, but will start tomorrow morning
when all permits are in place.
Apologies for the delay and consequence this causes you.
We will update you as soon as we have new information on the
matter.
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* 20220921 7:46 UTC
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