Ticket Number : SUNETTICKET-8260
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : hb-r2 down
Ticket Scope : Link
Ticket Opened : 20221121 17:24 UTC
Ticket Closed : 20221122 10:20 UTC
Problem Start : 20221121 17:18 UTC
Problem End : 20221121 18:33 UTC
Affected organisations:
* SP, SUNET, HB
----
Description:
* Router hb-r2 is down.
----
Impact:
* Backbone link between HB and Skövde is down.
Loss of redundancy for SP and HB.
----
Update:
* 20221121 17:29 UTC
Asked customer to check on the router.
----
* 20221121 17:42 UTC
Customer confirmed that it was due to power outage. It is a
big outage, hb-r2 was connected to an UPS which has run out
of powr. hb-r1 is connected to a diesel generator so it is
still up.
----
* 20221121 18:56 UTC
The router has come up.
----
Final ticket report:
* Router hb-r2 was down due to power outage.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8260
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : hb-r2 down
Ticket Scope : Link
Ticket Opened : 20221121 17:24 UTC
Ticket Closed :
Problem Start : 20221121 17:18 UTC
Problem End : 20221121 18:33 UTC
Affected organisations:
* SP, SUNET, HB
----
Description:
* Router hb-r2 is down.
----
Impact:
* Backbone link between HB and Skövde is down.
Loss of redundancy for SP and HB.
----
Update:
* 20221121 17:29 UTC
Asked customer to check on the router.
----
* 20221121 17:42 UTC
Customer confirmed that it was due to power outage. It is a
big outage, hb-r2 was connected to an UPS which has run out
of powr. hb-r1 is connected to a diesel generator so it is
still up.
----
* 20221121 18:56 UTC
The router has come up.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8260
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : hb-r2 down
Ticket Scope : Link
Ticket Opened : 20221121 17:24 UTC
Ticket Closed :
Problem Start : 20221121 17:18 UTC
Problem End :
Affected organisations:
* SP, SUNET, HB
----
Description:
* Router hb-r2 is down.
----
Impact:
* Backbone link between HB and Skövde is down.
Loss of redundancy for SP and HB.
----
Update:
* 20221121 17:29 UTC
Asked customer to check on the router.
----
* 20221121 17:42 UTC
Customer confirmed that it was due to power outage. It is a
big outage, hb-r2 was connected to an UPS which has run out
of powr. hb-r1 is connected to a diesel generator so it is
still up.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8260
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : hb-r2 down
Ticket Scope : Link
Ticket Opened : 20221121 17:24 UTC
Ticket Closed :
Problem Start : 20221121 17:18 UTC
Problem End :
Affected organisations:
* SP, SUNET, HB
----
Description:
* Router hb-r2 is down.
----
Impact:
* Backbone link between HB and Skövde is down.
Loss of redundancy for SP and HB.
----
Update:
* 20221121 17:29 UTC
Asked customer to check on the router.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8260
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : hb-r2 down
Ticket Scope : Link
Ticket Opened : 20221121 17:24 UTC
Ticket Closed :
Problem Start : 20221121 17:18 UTC
Problem End :
Affected organisations:
* SP, SUNET, HB
----
Description:
* Router hb-r2 is down.
----
Impact:
* Backbone link between HB and Skövde is down.
Loss of redundancy for SP and HB.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8252
Ticket Type : Scheduled
Ticket Status : Closed
Ticket Summary : Firewall maintenance
Ticket Scope : Hardware
Ticket Opened : 20221117 12:32 UTC
Ticket Closed : 20221121 14:47 UTC
Maint. win. Start : 20221121 8:00 UTC
Maint. win. End : 20221121 9:00 UTC
Estimated outage :
Affected organisations:
* MODM
----
Description:
* Customer will perform firewall exchange.
----
Impact:
* Affected services:
SU-S003520 - Moderna Museet (MODM)
SU-S003110 - IP to MODM
----
Update:
* 20221121 14:47 UTC
The work is complete. We did not observe any outage.
----
Final ticket report:
* Customer performed firewall exchange. We did not observe any
outage.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8252
Ticket Type : Scheduled
Ticket Status : Open
Ticket Summary : Firewall maintenance
Ticket Scope : Hardware
Ticket Opened : 20221117 12:32 UTC
Ticket Closed :
Maint. win. Start : 20221121 8:00 UTC
Maint. win. End : 20221121 9:00 UTC
Estimated outage :
Affected organisations:
* MODM
----
Description:
* Customer will perform firewall exchange.
----
Impact:
* Affected services:
SU-S003520 - Moderna Museet (MODM)
SU-S003110 - IP to MODM
----
Update:
* 20221121 14:47 UTC
The work is complete. We did not observe any outage.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8256
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : FPC major error tug-r2
Ticket Scope : Link
Ticket Opened : 20221119 20:54 UTC
Ticket Closed :
Problem Start : 20221119 20:44 UTC
Problem End : 20221119 21:10 UTC
Affected organisations:
* NRM
----
Description:
* We have errors on our FPC in router in Stockholm
----
Impact:
* Loss of connection to NRM
----
Update:
* 20221119 21:11 UTC
Restart of FPC took the services up
----
* 20221119 21:21 UTC
We opened a case with our hardware provider for
investigation.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8255
Ticket Type : Unscheduled
Ticket Status : Resolved
Ticket Summary : Link Flap SOFI - GBG
Ticket Scope : Link
Ticket Opened : 20221119 12:21 UTC
Ticket Closed :
Problem Start : 20221119 4:52 UTC
Problem End : 20221119 11:57 UTC
Affected organisations:
* SOFI
----
Description:
* SOFI's connection to Göthenburg is flapping
----
Impact:
* Occassional loss of connection between SUNET and SOFI in
Gothenburg.
----
Update:
* 20221119 13:34 UTC
SOFI's connection to Stockholm has been flapping now.
Asked customer if they know something about the outage.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8255
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : Link Flap SOFI - GBG
Ticket Scope : Link
Ticket Opened : 20221119 12:21 UTC
Ticket Closed :
Problem Start : 20221119 4:52 UTC
Problem End : 20221119 11:57 UTC
Affected organisations:
* SOFI
----
Description:
* SOFI's connection to Göthenburg is flapping
----
Impact:
* Occassional loss of connection between SUNET and SOFI in
Gothenburg.
----
Update:
* 20221119 13:34 UTC
SOFI's connection to Stockholm has been flapping now.
Asked customer if they know something about the outage.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
